Raelene Fogg

Shift Leader

BevMo! Beverages & More

Glendora, CA

10.2020 - 08.2023

Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
Maintained an organized work environment by delegating tasks to staff as needed.
Assisted in training new employees on shift operations.
Monitored inventory levels and ordered supplies as needed.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Scheduled team members for shifts based on business needs and customer demand.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Monitored employee performance to ensure compliance with company policies and procedures.
Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
Resolved customer complaints promptly and professionally.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Analyzed sales data to identify trends and areas for improvement.
Delegated tasks to employees and monitored activities and task completion.
Coached team members to increase productivity and reduce workplace accidents.
Checked orders for quality and completeness.
Assisted general manager with operations game plan and company initiatives implementation.
Educated customers about offerings, promotions and pricing to boost sales.
Utilized POS systems efficiently for order processing and inventory management.
Coordinated shift workers for inventory receiving, auditing and restocking.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Assisted in the development and implementation of new operational procedures.
Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Managed and organized the receiving of all incoming shipments.
Assisted with training new employees on proper receiving practices and procedures.
Inspected incoming products for damages or defects before accepting them into inventory.
Established relationships with carriers to ensure timely deliveries at competitive rates.
Monitored stock levels and initiated reorder processes when necessary.
Verified items received against purchase orders to ensure accuracy of delivery quantities.
Performed daily cycle counts to assess inventory levels for accuracy purposes.
Communicated with suppliers regarding product availability, costs, quality issues .

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Shift Leader

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Shift Leader

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