Summary
Overview
Work History
Education
Skills
Timeline
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Raelene Hayes

Marysville,WA

Summary

Dynamic professional with a proven track record at Boeing, excelling in teamwork and problem-solving. Adept at enhancing operational efficiency through lean initiatives and meticulous attention to detail. Recognized for outstanding customer service skills, effectively resolving conflicts and fostering loyalty. Committed to maintaining high safety standards and delivering quality results under pressure.

Overview

3
3
years of professional experience

Work History

Composite Repair B

Boeing
05.2023 - 12.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Assembly Mechanic Interiors

Boeing
09.2022 - 05.2023
  • Served as an integral part of continuous improvement efforts by actively participating in lean initiatives focused on enhancing operational efficiency within the team.
  • Ensured proper documentation of all completed jobs for easy reference and traceability purposes within company databases.
  • Utilized specialized tools effectively, maximizing task efficiency while maintaining high levels of precision workmanship.
  • Ensured product quality by conducting thorough inspections and making necessary adjustments during the assembly process.
  • Maintained detailed inventory records for parts and tools, streamlining reordering processes and minimizing delays due to shortages.
  • Developed a strong understanding of product specifications and customer requirements, ensuring each assembly met or exceeded expectations.
  • Boosted safety standards by implementing strict adherence to guidelines and leading regular safety training sessions for coworkers.

Electrical Systems B

Boeing
04.2022 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

Home Depot
10.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Advanced Composite Technologies -

Everett Community College
Everett, WA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Composite Repair B

Boeing
05.2023 - 12.2024

Assembly Mechanic Interiors

Boeing
09.2022 - 05.2023

Electrical Systems B

Boeing
04.2022 - 09.2022

Customer Service Representative

Home Depot
10.2021 - 02.2022

Advanced Composite Technologies -

Everett Community College

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Raelene Hayes