Raelina Frias Hidalgo
Bronx,New York
Summary
Highly organized front desk receptionist with exemplary multitasking, time management, and customer service skills. Dedicated swim instructor experienced in teaching swimmers at all levels. Organized childcare professional adept at staying organized and managing hectic schedules.
Overview
3
3
years of professional experience
Work History
Swim Instructor
1 Years
09.2023 - Current
- Prepared equipment before each class and stored items promptly after classes.
- Adapted teaching techniques to different learning styles.
- I taught daily swim instruction to students of all ages and skill levels.
- Developed and implemented lesson plans based on individual student needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Provided one-on-one instruction for students requiring additional assistance mastering specific skills or techniques.
- Maintained CPR, first aid, and lifeguard certifications to ensure emergency preparedness during lessons.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Collaborated with aquatic center staff to coordinate schedules, pool availability, and other logistical needs, ensuring smooth operation of swim lessons program.
Babysitter
4 Years
03.2021 - Current
- I played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepare healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Organized and cleaned the home after activities by picking up toys and straightening up the room.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Assisted with meal preparation, light housekeeping, and laundry to support the family with additional chores.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Promote healthy habits by preparing nutritious meals and snacks for children daily.
- I implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Provided compassionate care during emergencies or illness, administering first aid when necessary, and communicating promptly with parents regarding any concerns or incidents.
- Organized activities that enhanced children's physical, emotional, and social well-being.
Front Desk Receptionist
2 Years
08.2022 - 09.2023
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Tracked important information in software spreadsheets and ran reports or generated graphs using data.
Education
High School Diploma -
Bronx Leadership Academy High School
Bronx, NYLehman College of The City University of New York
The Bronx, NYSkills
- Lifeguard certification
- Child Supervision
- Patience and Empathy
- Customer Service
- Safety Training
- First Aid Proficiency
- Flexible Schedule
- Emergency Procedures
- Group and individual instruction
- Child Development Understanding
- Multitasking
- Certification in CPR
Timeline
Swim Instructor
1 Years
09.2023 - Current
Front Desk Receptionist
2 Years
08.2022 - 09.2023
Babysitter
4 Years
03.2021 - Current
High School Diploma -
Bronx Leadership Academy High School
Lehman College of The City University of New York
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