Raelyn Barnes
Rochester,Monroe
Summary
Talented customer service professional bringing more than 10 years of experience helping customers with account and service issues. Able to understand and resolve issues, promote products and maintain strong loyalty. Driven to exceed expectations and contribute expertise to team success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Review Administrator
Maximus Call Center
Rochester, NY
01.2022 - Current
- Analyzed customer accounts to identify discrepancies and errors in account information.
- Updated customer records with accurate data and resolved any outstanding issues.
- Identified areas of improvement in existing systems and processes related to accounts review.
- Responded to incoming calls from customers and asked open-ended questions to determine how to be of assistance.
- Resolved customer complaints or answered customers' questions.
Volunteer
The Fathers House
Rochester, NY
07.2018 - Current
- Provided exceptional care to groups of up to 26 children ages between infant and 3 years.
- Clearly communicated to children in developmentally appropriate way.
- Carefully supervised children in play area.
- Physically and verbally interacted with children throughout the day.
- Sanitized all toys and play areas daily.
- Instructed children in health and personal habits including eating, resting and toilet habits.
- Maintained a neat environment by organizing toy bins and bookshelves.
- Continually encouraged children to be understanding and patient with others.
Lead Cashier
Sears
Massena, NY
10.2011 - 10.2013
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
- Observed customer behaviors and checked shopping carts to prevent theft and overlooked items.
- Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programs.
- Informed customers of current promotions to increase sales.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Worked closely with teammates to assist customers.
Host
Sticks, Awkwesasne Mohawk Casino
Awkwesasne Mohawk Casino, NY
01.2010 - 10.2011
- Maintained the front of the restaurant.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Arranged each place setting attractively with correct dishes, silverware, wine and water glasses and verified all items were clean and free from water spots and chips.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Education
Medical Office Assistant Program -
Rochester Educational Opportunity Center (REOC)
2019
ACT WorkKeys Assessment- Silver -
2018
Medical Office Assistant Coursework *Keyboarding *Medical Terminology *Customer Service *Billing and Coding *Microsoft Word/ Excel 2016 *Medical Office Practice *Workforce Preparation *Interpersonal Communications *Insurance Forms -
Skills
- Completed 400 hours of supervised instructional and hands-on training to be a medical office assistant
- Computer literate in Microsoft Word, Excel and PowerPoint 2016
- Billing
- Interpersonal Communications,
- Computer literate
- Customer Service
- fax machines Forms
- Insurance
- Keyboarding 50 WPM
- Medical Terminology
- Excel, Office
- PowerPoint
- Microsoft Word
- office equipment
- copiers
- Coding
- Trouble shooting
- Effective communication
- Sales techniques
- Savvy negotiator
- Flexible schedule
- Time management
- Cheerful and energetic
- Problem Resolution
Certification
- Current Medical Secretary certification
- Graduate of REOC
Timeline
Account Review Administrator
Maximus Call Center
01.2022 - Current
Volunteer
The Fathers House
07.2018 - Current
Lead Cashier
Sears
10.2011 - 10.2013
Host
Sticks, Awkwesasne Mohawk Casino
01.2010 - 10.2011
Medical Office Assistant Program -
Rochester Educational Opportunity Center (REOC)
ACT WorkKeys Assessment- Silver -
Medical Office Assistant Coursework *Keyboarding *Medical Terminology *Customer Service *Billing and Coding *Microsoft Word/ Excel 2016 *Medical Office Practice *Workforce Preparation *Interpersonal Communications *Insurance Forms -
- Current Medical Secretary certification
- Graduate of REOC
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