Dynamic professional with a strong background in customer service and multitasking. Proven ability to enhance operational efficiency and foster team collaboration. Highly reliable, with a commitment to maintaining confidentiality and delivering exceptional support, ensuring client satisfaction and smooth operations in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender/Office Assistant
Port Angeles Moose Lodge #996
04.2024 - 05.2025
Served high customer volumes during special events, nights, and weekends.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Enhanced office efficiency by keeping up on schedules, organizing files, and maintaining a clean workspace.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Painter/Laborer
Under The Sun Painting
03.2023 - 03.2024
Demonstrated adaptability, efficiently handling various types of painting projects for residential settings.
Used sandpaper, scrapers, and grinders to smooth surfaces.
Increased customer satisfaction by addressing their concerns promptly and professionally during the project timeline.
Elevated team morale through proactive communication and collaboration on challenging projects.
Contributed to team success, collaborating with fellow laborers for timely project completion.
Maintained clean workspaces, organizing tools and equipment for optimal productivity.
Improved project efficiency by effectively managing time and resources for multiple painting tasks.
Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
Paper Machines 3rd Hand/CoGen Utilities
McKinley Paper Company
03.2021 - 11.2022
Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
Assisted in training new employees, sharing knowledge of best practices and company procedures.
Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
Performed routine equipment maintenance, resulting in fewer breakdowns and increased operational efficiency.
Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
Worked well in a team setting, providing support and guidance.
Worked flexible hours across night, weekend, and holiday shifts.
Proved successful working within tight deadlines and a fast-paced environment.
Youth and Young Adult Advocate
Lower Elwha Klallam Tribe
09.2019 - 03.2021
Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Delivered friendly service and offered expert support in every interaction.
Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Assisted with applications and collected required paperwork to help individuals register for supportive services.
Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Maintained positive relationships with community to build and nurture dynamic partnerships.
Made referrals to appropriate services, following up to confirm patients received access to required care.
Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
Streamlined case management processes, reducing average case duration and increasing team efficiency.
Managed sensitive cases with discretion, protecting client confidentiality and trust.
Answered telephone and coordinated meetings and conferences.
Youth and Young Adult Outreach Specialist
Serenity House Of Clallam County
09.2018 - 02.2019
Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
Networked across Clallam County to build new connections and make initial contacts with prospects.
Increased referrals by calling on target groups, organizations and professionals.
Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Expanded program reach by conducting research on emerging trends in community outreach methods, adapting strategies accordingly.
Created marketing materials, including brochures, flyers, and social media content to increase program visibility within the community.
Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
Managed a caseload of clients, providing personalized support and guidance throughout their journey to access vital resources.
Represented organization at industry conferences by manning booths and giving polished presentations.
Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
Assisted in conducting needs assessments to identify key areas of service needs.
Facilitated communication between clients and other service providers.
Facilitated outreach activities to build community awareness.
Provided support to social service clients in navigating available resources.
Monitored progress towards service plan goals.
Tribal Journeys Coordinator
Lower Elwha Klallam Tribe
07.2018 - 08.2018
Attend important meetings between the Coast Salish Tribes planning on participating in Tribal Journeys
Strong communication with all participants
Budget managing and cash handling
Obtain any supplies necessary for the pullers, ground crew, and support boat
Community Cultural Outreach Specialist
Lower Elwha Klallam Tribe
12.2017 - 06.2018
Address any inquiries, requests, and anything culturally related for the Lower Elwha Klallam Tribe
Provide community activities that are culturally appropriate
Host song and dance group weekly, provide food for participants
Collaborating with others within the Klallam Language Program, other departments of the Tribe, as well as maintaining other partnerships in the Port Angeles area
Travel Clerk/Accounts Payable Assistant
Sauk-Suiattle Indian Tribe
11.2016 - 06.2017
Maintained frequent communication with clients during trips to address any issues or concerns that arose while traveling.
Kept vendor files accurate and up-to-date to expedite payment processing.
Resolved customer complaints promptly, maintaining high levels of customer satisfaction and repeat business.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Attended industry conferences as a representative of the agency, networking with peers and staying current on best practices.
Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Provided follow through on all calls with confirmations and dissemination of requested information.
Reached out to vendors and customers to verify information and follow up on client issues.
Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Managed and responded to correspondence and inquiries from customers and vendors.
Matched purchase orders with invoices and recorded necessary information.
ECEAP/Daycare Teacher
Sauk-Suiattle Indian Tribe
03.2016 - 11.2016
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Actively encouraged children to develop their communication, problem-solving and social skills.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Developed strong relationships with parents through regular communication about their child''s progress and needs.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Instructed children in health and personal habits, such as eating, resting, and toileting.
Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Gathered materials and resources to prepare for lessons and activities.
Engaged with children on individual basis to build positive relationships and promote learning.
Guided students through daily routines, instilling a sense of responsibility and independence within each child.
Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Enhanced children's emotional development through empathetic communication and active listening techniques.
Guided students to develop social, emotional and physical skills.
Organized and supervised large and small group activities.
Enhanced children's problem-solving skills through guided activities and open-ended questions.
Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
Slot Attendant
Elwha River Casino
08.2009 - 05.2010
Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
Connected with guests on personal level to build loyalty.
Graving Dock Worker
Lower Elwha Klallam Tribe
05.2009 - 08.2009
Sort through remaining sediment at the Tse-wit-zen site, preserving any artifacts or human remains found
Properly handle, clean, and store found items
Head Start/Early Head Start Teacher
Lower Elwha Klallam Tribe
01.2008 - 01.2009
Enhanced parent-teacher communication through regular updates on student progress and collaborative problem-solving approaches.
Promoted creativity through imaginative play activities that encouraged expression of thoughts and feelings in a supportive setting.
Assessed student progress regularly using various assessment tools and adjusted instruction accordingly for optimal growth.
Paid Internship
Peninsula College
06.2008 - 06.2008
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Field work and data collection on different soil and bodies of water
Paid Internship
Peninsula College
07.2007 - 11.2007
DNA and culture testing on various soil samples
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Field work
Education
High School Diploma -
Port Angeles High School
Port Angeles, WA
06-2007
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Certification
Class 12 Mixologist Permit from Washington State Liquor and Cannabis Board Expires 12/1/2028
Washington State Food Worker Card from Clallam County Health & Human Services Expires 8/11/2025