Raelyn Honey
Owner Operator
The Colony,TX
Summary
Diligent professional with a solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication. Strong leadership and team building skills with the ability to multi-task in a fast-paced environment. Additional strengths and skills include: Problem Solving, Organizational Skills, Enthusiastic, Energetic, Handle Confidential Information professionally, Proficient in Microsoft Word, Excel, and PowerPoint.
Overview
11
11
years of professional experience
Work History
Independent Licensed Agent
Owner Operator Independent
The Colony, TX
01.2026 - Current
- Managed client accounts, ensuring compliance with regulatory standards and enhancing customer satisfaction.
- Developed customized insurance solutions to meet diverse client needs and preferences.
- Conducted thorough market research to identify emerging trends and opportunities for growth.
- Trained and mentored junior agents, fostering a collaborative team environment and improving performance.
- Spearheaded efforts to streamline workflows within the office environment, increasing overall efficiency while reducing costs.
- Negotiated favorable terms with underwriters, securing competitive rates for clients while maintaining profitability for the agency.
- Delivered informative presentations at community events, promoting awareness of available insurance products and services.
- Mentored junior agents by sharing best practices, industry insights, and valuable resources for professional growth.
- Participated in professional development workshops and seminars to enhance industry knowledge and skills.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Responded to customer calls within [Number] hours so that issues were resolved swiftly.
- Informed clients of policies and procedures.
- Created and managed project plans, timelines and budgets.
- Evaluated leads obtained through [Type] and [Type] to determine validity.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Produced weekly reports with detailed information on prospects.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Assisted clients in filing claims, ensuring accurate information was submitted for fast processing and resolution.
- Collaborated with cross-functional teams to optimize service delivery and improve overall client experience.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed a diverse portfolio of clients, tailoring solutions to meet individual needs while balancing risk exposure for the agency.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Collaborated with colleagues to develop marketing strategies for attracting new clients.
- Gathered, organized and input information into digital database.
- Ensured compliance with all state regulations and licensing requirements, maintaining a clean record throughout tenure as a Licensed Agent.
- Worked closely with carriers to resolve any discrepancies or issues that arose during the policy issuance process.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Streamlined office processes to improve efficiency and productivity within the team.
General Manager
Hand and Stone Massage and Facial Spa
06.2024 - Current
- Run the day-to-day operations of the entire spa
- Plan the schedule for massage therapist, and sales associates
- Motivate my team for memberships, gift card sales, event planning and incentivize the team to push for higher sales
- Keep up with inventory, order supplies, run the reports to keep up with sales numbers and conversion rates
- Take care of any client issues
- Post content on social media on all platforms (TikTok, Instagram and Facebook)
Fleet Service Clerk
Envoy Air
06.2022 - 10.2025
- Work in a team environment with the ability to prioritize work and projects to meet deadlines and objectives.
- Work with minimal supervision, self-motivated, strong organizational, and leadership skills
- Think strategically, analytically, adapt and make decisions in a fast-paced environment.
- Sabre, QUIK, Gate Reader, Prime and Deviate
- Previous experience with ramp operations
- Manage various workgroups
- Proficient in Microsoft Word, Excel, & PowerPoint
- Dallas Fort Worth Airport
Kindergarten Teacher-Founders Classical Academy Corinth
Responsive Education Solutions
08.2021 - 12.2023
- Maintain a professional relationship with parents and staff members.
- Make and follow a lesson plan daily in all subject areas.
- Assist children with their daily learning needs, personal needs, support them with all needs throughout the day.
- Maintain an organized classroom to the standards set forth by the school.
- Follow any accommodation given by Special Services for any student with disabilities.
Owner/ Operator
Adventures Await Party Rentals LLC
Lewisville, USA
06.2018 - 07.2022
- Maintain a professional and honest relationship with customers.
- Accurately bill and charge customers based on services.
- Schedule and maintain company calendar.
- Tracked spending of supplies and developed MS Excel Spreadsheet to track jobs.
- Followed up with referrals from existing clients for new business opportunities.
- Proficient in Microsoft Word, Excel, & PowerPoint
- Lewisville, Texas
Customer Service Agent, Ramp Specialist Supervisor, Baggage Supervisor, Expediter, Fleet Service Clerk
Envoy Air
10.2018 - 08.2021
- Work in a team environment with the ability to prioritize work and projects to meet deadlines and objectives.
- Work with minimal supervision, self-motivated, strong organizational, and leadership skills
- Think strategically, analytically, adapt and make decisions in a fast-paced environment.
- Sabre, QUIK, Gate Reader, Prime and Deviate
- Previous experience with ramp operations
- Manage various workgroups
- Proficient in Microsoft Word, Excel, & PowerPoint
- Dallas Fort Worth Airport
Kindergarten Teacher-Founders Classical Academy Flower Mound
Responsive Education Solutions
08.2015 - 07.2018
- Maintain a professional relationship with parents and staff members.
- Maintain a classroom to the standards of the school.
- Make and follow a lesson plan daily in all subject areas.
- Assist children with their daily learning needs, personal needs. and be supportive.
- Maintain an organized classroom to the standards set forth by the school.
- Follow any accommodation given by Special Services for any student with disabilities.
- Proficient in Microsoft Word, Excel, & PowerPoint
Education
Institute of Flight Operations & Dispatch Course
08.2018
Bachelor of Science Degree -
Texas Woman’s University
05.2015
Associates of Art Degree -
North Central Texas College
05.2012
Skills
- Problem Solver
- Organizational Skills
- Enthusiastic and Energetic
- Handling Confidential Information
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Bookkeeping
- Accounting
- Leadership and team building
- Employee motivation
- Team development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 20+ staff members.
Certification
- Licensed Aircraft Dispatch - 2018
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Flexible work hoursWork from home optionHealthcare benefits401k matchPaid sick leavePaid time offCareer advancementWork-life balanceTimeline
Independent Licensed Agent
Owner Operator Independent
01.2026 - Current
General Manager
Hand and Stone Massage and Facial Spa
06.2024 - Current
Fleet Service Clerk
Envoy Air
06.2022 - 10.2025
Kindergarten Teacher-Founders Classical Academy Corinth
Responsive Education Solutions
08.2021 - 12.2023
Customer Service Agent, Ramp Specialist Supervisor, Baggage Supervisor, Expediter, Fleet Service Clerk
Envoy Air
10.2018 - 08.2021
Owner/ Operator
Adventures Await Party Rentals LLC
06.2018 - 07.2022
Kindergarten Teacher-Founders Classical Academy Flower Mound
Responsive Education Solutions
08.2015 - 07.2018
Bachelor of Science Degree -
Texas Woman’s University
Associates of Art Degree -
North Central Texas College
Institute of Flight Operations & Dispatch Course