Raelyn Sepull
Dallas,TX
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, personable, flexible, punctual and computer-savvy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Representative
BioStat Laboratory
Addison, TX
07.2023 - Current
- Scheduled, confirmed and dispatched based on customer availability.
- Answered incoming calls regarding ordering inquiries, technical issues, dispatching, and client concerns.
- Managed and updated digital client account information to keep records accurate and current.
- Adhered to all applicable HIPPA laws and regulations while performing job duties.
- Greeted incoming calls to provide immediate, friendly and knowledgeable support. Employed positive telephone etiquette, and keen on asking well-rounded questions to identify issues.
- Kept a log recording customer interactions or transactions, thoroughly relaying details of inquiries.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Participated in weekly team meetings to discuss company needs and pain points, providing strategic internal feedback by identiying opportunities for process improvements within the department..
- Updated Labgen/Comtron system with order specifics, patient details, and preferences.
- Presented and explained STAT fees, clearly clarifying invoices and company policies.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Implemented new template systems designed specifically for client service, managing inventories more efficiently.
Client Service Associate
Nike
Grapevine, TX
11.2022 - 07.2023
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted with training new cashiers and team members to increase speed of onboarding and maximize performance.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed sales transactions to prevent long customer wait times.
- Maintained work area and kept cash drawer organized.
- Followed company security procedures for handling large sums of money.
- Used suggestive selling techniques to promote use of membership application or loyalty programs.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Discounted purchases by scanning and redeeming coupons.
- Processed returned or exchanged merchandise by strictly following store return and exchange procedures.
- Processed refunds for worn, damaged and broken merchandise.
Server/Bartender
Bridlewood Golf Club
Flower Mound, TX
08.2021 - 10.2022
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers, including allergies or special requests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Stayed informed about daily specials, new menu items, garnishes, ingredients, preparation methods, and promotions.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Completed regular bar inventories and daily requisition sheets.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
High School Diploma -
Flower Mound High School
Flower Mound, TX01.2019
Skills
- Service Recommendations
- Account/File Management
- Client Support
- Database Maintenance
- Client Relations
- Outbound Calling
- Call Documentation
- De-Escalation Techniques
- Microsoft Office
- Strong Analytical and Problem Solving Skills
- Professional Telephone Demeanor
- System Implementation
- Teamwork and Collaboration
- Sales and Upselling
- Customer Retention Strategies
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Computer Skills
Affiliations
- Pageantry
- Traveling
Certification
- TABC Certified
- Bartending Certification
- Food Handlers Certification
- CPR Certified
Languages
Spanish
Limited
English
Native/ Bilingual
Timeline
Client Service Representative
BioStat Laboratory
07.2023 - Current
Client Service Associate
Nike
11.2022 - 07.2023
Server/Bartender
Bridlewood Golf Club
08.2021 - 10.2022
High School Diploma -
Flower Mound High School
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