Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic

Raelynn Devine

Pomona,CA

Summary

Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open communicative culture where employees feel empowered to contribute to company's success while upholding company standards.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lesson Creator /School Site Coordinator

Kids 4 College
08.2022 - Current
  • Developed educational programs for various age groups on projects that combined math, art, technology, history, science, or social studies themes into daily lesson plans.
  • Enhanced student engagement by incorporating project-based learning methods and hands-on activities.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Served as a liaison between students, teachers, and parents.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Identified issues, analyzed information and provided solutions to problems.
  • Data entry, analysis and reporting.
  • Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.


Clinical Supervisor

Behavioral Health Works, Inc
06.2018 - 12.2021
  • Direct and manage clinical team
  • Create family intervention, patient/family education and treatment planning
  • Complied with company policies, objectives and communication goals
  • Identified and corrected performance and personnel issues to reduce impact to business operations
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives
  • Coached and mentored 20 staff members through constructive feedback to develop long-term career goals
  • Conducted employee evaluations and reviews
  • Created programming for employees to use as a guideline to perform therapy sessions
  • Maintained positive work ethic and commitment to providing excellent service to clients and their families
  • Filed paperwork and submitted reports to upper management
  • Oversaw employee supervision, client satisfaction, contract management and daily work
  • Increased volume of work while maintaining high level of accuracy and quality.

Behavior Specialist

Familias
01.2009 - 02.2010
  • Provide quality in home services to families that have individuals with special needs
  • Services include working with child and parent using a play based atmosphere to achieve goals set for the child's developmental advancement
  • Consultations included ABA services.

Customer Service Specialist

Thrive Market
  • Provide accurate and appropriate information in response to customer inquiries
  • Make reasonable procedure exceptions to accommodate unusual customer request
  • Collect customer feedback and made process changes to exceed customer satisfaction goals
  • Train staff on how to improve customer interactions
  • Properly direct inbound calls in phone queues to improve call flow and improve membership retention
  • Assisted with creating procedure and training material
  • Engaged with customers in a sincere and friendly manner.

Assistant Store Manager

Lorna Jane
  • Built relationships with local stores and clientele to increase repeat business
  • Community activator and youth activity coordinator
  • Visual merchandiser
  • Recruited, trained and supervised new staff members
  • Managed financial profits and budget
  • Led women's counseling groups on mental illness such as eating disorders and fitness
  • Implemented healthy food programs
  • Delegated daily tasks
  • Surpassed revenue goals in four consecutive quarters
  • Managed total purchases and processed payments
  • Describe and explain operation of merchandise to customers
  • Maintained knowledge of current promotions
  • Placed special orders and called other stores to find desired items
  • Guided customers in choosing items that reflected personal style and shape
  • Replenished floor stock and processed shipments to ensure product availability for customers.

Education

Bachelor of Science - Criminal Justice

Cal State University, Fullerton
Fullerton, California
05.2008

Associate of Arts -

San Antonio Community College
Walnut, California
06.2005

High School Diploma -

Upland High School
Upland, California
05.2003

Skills

  • Case management
  • Microsoft office, Power point, and Excel proficient
  • Budgeting and finance
  • Issue and conflict resolution
  • Efficient oral and written communication
  • Time management
  • Decision-making
  • Goal-oriented
  • Supervision
  • Active listening
  • Friendly, positive attitude
  • Networking and Collaboration

Hobbies and Interests

  • Volunteer Work: , Youth Activities Coordinator (on and off church grounds) at Victory Bible Baptist Church 2012- present.
  • Union Station Feeding the Homeless/ Family Assistance Program 2012- present.
  • Assistant Track & Field Coach Cal State University Fullerton (support student development goals) 2008-2011.

Certification

CPR Certified


Timeline

Lesson Creator /School Site Coordinator

Kids 4 College
08.2022 - Current

Clinical Supervisor

Behavioral Health Works, Inc
06.2018 - 12.2021

Behavior Specialist

Familias
01.2009 - 02.2010

Customer Service Specialist

Thrive Market

Assistant Store Manager

Lorna Jane

Bachelor of Science - Criminal Justice

Cal State University, Fullerton

Associate of Arts -

San Antonio Community College

High School Diploma -

Upland High School

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Raelynn Devine