Raelynn Phillips
Lake Forest
Summary
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Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Diligent with proven track record in managing office operations and providing comprehensive administrative support while performing administrative assistant tasks at the Shoreline Elks Lodge as a volunteer. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Experienced administrative professional prepared for this role with strong background in office management, scheduling for seven Lodge officers, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
In addition to the above, at the lodge I deal with release of information, filing for multiple licensure and ensuring taxes are filed correctly and on time. I also am responsible for payroll.
In the past I used many of these same skills when working as a manager.
Overview
25
25
years of professional experience
Work History
Medical Coder
University of Washington Physicians
01.2020 - Current
- Analyzed and assigned appropriate ICD-10 and CPT codes for diverse medical services.
- Ensured compliance with insurance guidelines and regulatory standards during coding processes.
- Reviewed clinical documentation to verify accuracy and completeness of coding assignments.
- Collaborated with healthcare providers to clarify diagnoses, procedures, and treatment plans.
- 95% required accuracy
- 95% production rate required
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Facility Coder
NW Hospital
08.2017 - 01.2020
- Developed and maintained code for various applications, ensuring high performance and responsiveness.
- Collaborated with cross-functional teams to troubleshoot and resolve software issues efficiently.
- Implemented coding best practices, enhancing overall code quality and maintainability.
- Led code review sessions, providing constructive feedback to team members to improve coding standards.
- Streamlined development processes by integrating automated testing tools, reducing error rates in production releases.
- Maintained high coding standards by adhering to industry best practices and staying current with emerging technologies.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Facilitated knowledge sharing within the team by conducting regular code reviews, training sessions, and workshops on relevant topics.
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
- Expedited project completion timelines with strong time management skills and adherence to deadlines.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Verified signatures and checked medical charts for accuracy and completion.
- 95% accuracy maintained
- 95% production requirement maintained
Coding Manager
In Record Time, INC
04.2013 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Streamlined communication processes between departments to improve coordination and response times.
- Conducted credible research to supply current, relevant, reliable and factual detail.
- Led regular code review sessions to maintain high-quality output and identify areas for further development.
- Performed coding quality reviews and tracked, trended and managed coding quality performance.
- Established clear performance metrics to monitor progress and drive continuous improvement within the department.
- Mentored junior coders, enhancing their skills and knowledge through targeted coaching and guidance.
- Reduced coding errors significantly by implementing a rigorous quality assurance process to catch discrepancies before final submission.
- Coordinated with IT support teams to troubleshoot system issues, minimizing downtime and disruption to daily operations.
- Participated in hiring and training coding team.
- Spearheaded and implemented new projects to expand scope of engagement.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Analyzed code performance metrics to identify areas for optimization and drive continuous improvement initiatives.
Coding Manager
Group Health Cooperative
09.2000 - 04.2013
- Led coding team in developing scalable software solutions to enhance operational efficiency.
- Mentored junior developers, fostering skill development and knowledge sharing within the team.
- Implemented Agile methodologies to streamline project workflows and improve delivery timelines.
- Collaborated with cross-functional teams to define project requirements and ensure alignment on objectives.
- Analyzed code performance metrics to identify areas for optimization and drive continuous improvement initiatives.
- Managed resource allocation and project prioritization to meet strategic goals effectively.
- Conducted regular code reviews, ensuring adherence to best practices and high-quality standards.
- Developed training programs for staff, promoting advanced coding techniques and professional growth opportunities.
- Developed comprehensive documentation to ensure consistency in coding practices across the team.
- Organized regular team meetings to foster collaboration, share updates on project status, and address any challenges or concerns as they arose.
- Collaborated with cross-functional teams to optimize the coding process, resulting in improved accuracy and quality.
- Attended facility meetings and reported on performance.
- Conducted thorough audits of coding practices, identifying opportunities for optimization and streamlining processes.
- Managed a diverse portfolio of projects, ensuring timely delivery while maintaining strict adherence to budget constraints.
- Improved coding efficiency by implementing new software tools and providing training for team members.
- Streamlined workflow processes for increased productivity and reduced turnaround time on projects.
- Ensured compliance with relevant regulations by staying current on updates related to ICD-10-CM/PCS guidelines, CPT codes, HCPCS Level II codes, modifiers usage rules.
- Resolved complex billing issues by conducting root cause analysis and working closely with stakeholders involved.
- Generated reports to identify coding trends and discrepancies.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor of Science - Health Information Management
Stephens College
Columbia, MO06-2013
Skills
- Medical terminology
- HIPAA compliance
- HCPCS coding
- Medical billing
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Shift scheduling
- Policy implementation
- Schedule preparation
- Performance evaluations
- Data analysis
- Skype
- Computer skills
- Adaptability and flexibility
- Attention to detail
- Multitasking
- MS office
Timeline
Medical Coder
University of Washington Physicians
01.2020 - Current
Facility Coder
NW Hospital
08.2017 - 01.2020
Coding Manager
In Record Time, INC
04.2013 - 08.2017
Coding Manager
Group Health Cooperative
09.2000 - 04.2013
Bachelor of Science - Health Information Management
Stephens College