Summary
Overview
Work History
Education
Skills
Timeline
Generic

RaeLynn Smith

Maricopa,AZ

Summary

Exceptional call center representative with 8 years of experience receiving and processing new service requests and cancellations, product orders, answering customer calls (24 hour tech support), and maintaining service levels by fielding and resolving customer issues. Identifies, investigates, and resolves users problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, router issues, and similar concerns. Professional and friendly front desk receptionist with nearly 10 years of professional experience. Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Performs cosmetic and relaxing skin treatments on the face and body. Provide various treatments to improve the skin and beauty-enhancement services such as makeup application, scalp and facial treatments, hairstyling, and manicures and pedicures with 25 years experience.

Qualified Sales Support Representative with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.

Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.

Q

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

Modern Marketing Commerce/Linqd.com
06.2023 - Current
  • Responded to a large amount of emails while making calls to customers and taking orders
  • Responded to a large number of calls related to product and service inquiries and sales
  • Contacts customers who have made inquiries or have concerns related to their account, purchase experience, or product use
  • They follow scripts while talking with customers
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.

Office Manager/Field Tech

Max Internet Solutions LLC.
08.2016 - 12.2023
  • Managed in office billing, customer care, service installation orders, and customer cancellations
  • Managed the IT infrastructure in the department, including network and server hardware, security updates
  • Provided tech support for 400 customers in the IT department and provided 24 hour tech support
  • Maintained a comprehensive inventory of hardware and software for all company servers, laptops, and mobile devices
  • Installed and serviced internet service in residential and commercial buildings
  • Drove a 65 foot Top Kick Crane Truck
  • Construction professional responsible for lifting men to the top of Internet towers for installation and service

Front Desk Agent

Super 8 Hotel
05.2012 - 12.2015
  • Hotel Front desk service, guest room assignment, administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment

Education

Cosmetology -

Northland Pioneer College
Showlow, AZ
05.1999

High School Diploma -

Snowflake High School
Snowflake, AZ
05.1998

Skills

  • Customer service
  • Time management
  • Communication skills
  • Computer literacy
  • Microsoft word
  • Microsoft excel
  • Guest services
  • Software troubleshooting
  • Windows
  • Computer networking
  • Maintenance
  • Sales
  • IT
  • Marketing
  • Computer skills
  • Account management
  • Hospitality
  • Front desk
  • Cashiering
  • Typing
  • Supervising experience
  • Hotel experience
  • Cash handling
  • Forklift
  • Crane Operator
  • Multi-line Phone Systems
  • Hotel Guest Services
  • 24 Hour Tech Support
  • Exceptional customer service
  • Cheerful and energetic
  • Adept multi-tasker
  • Superior organizational skills
  • CRM proficiency
  • Cold calling expertise
  • Relationship building and management
  • Salesforce CRM
  • Goals and performance
  • Telephone sales
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Problem-Solving

Timeline

Inside Sales Representative

Modern Marketing Commerce/Linqd.com
06.2023 - Current

Office Manager/Field Tech

Max Internet Solutions LLC.
08.2016 - 12.2023

Front Desk Agent

Super 8 Hotel
05.2012 - 12.2015

High School Diploma -

Snowflake High School

Cosmetology -

Northland Pioneer College
RaeLynn Smith