Raelynn Watson

• Applied positive reinforcement to redirect negative behaviors.
• Supplied one-on-one attention to each student during group activities.
• Customized small group and individual classroom activities based on differentiated learning needs.
• Offered students personalized educational, behavioral and emotional support.
• Supported students in developing strategies for individual and group learning.
• Communicated and collaborated well with educators from various grade levels.
• Cleaned and organized classrooms, materials and supplies.
• Observed students to help teachers identify potential learning blocks and opportunities for support.
• Planned and led activities to develop students' physical, emotional and social growth.
• Handled clerical duties, managed classrooms and coordinated documents for teachers.
• Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
• Assisted children at stations during small-group learning periods.
• Provided classroom support throughout planned instruction and individual lessons.
• Delivered instruction individually or in small groups with support from instructor.
• Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
• Maintained focused, inclusive and supportive learning environments.
• Distributed classroom materials, pencils, paper and art materials.
• Adapted teaching methods and materials to meet students' varying needs and interests.
• Met with parents to discuss educational outcomes and behaviors while observing and promoting sensitivity to child's condition and needs.

• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Updated databases with new and modified customer data.
• Analyzed data collected during each call in order to identify trends in customer feedback.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Maintained accurate records of customer interactions for future reference.
• Provided top quality control and eliminated downtime to maximize revenue.
• Processed orders, forms, applications, and requests accurately and efficiently.
• Identified opportunities to upsell additional products or services when appropriate.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Excelled in exceeding daily credit card application goals.
• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
• Updated customer accounts, addresses and contact information within call management databases.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.

• Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework.
• Help customers make and keep appointments, provide or arrange transportation to run errands, and serve as a companion.
• Help the customer achieve agreed-upon goals to improve quality of life and integration into the community.
• Provide written daily updates of each shift's activities using an online platform.
• Observe the customer’s condition, and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials.
• Perform other duties as assigned.

• Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
• Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
• Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
• Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
• Furnished case patients with contact information outlined in Arkansas protocol for local health department to support contact tracing.
• Maintained contact with Case Investigation and assigned Arkansas officials to receive assignments and meet health department needs.
• Assisted individuals with navigating health care systems, appointments and classes.
• Received processed and tracked patient documentation with speed and accuracy.
• Delivered healthy living and disease management information to specific population groups.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.

• Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
• Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
• Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
• Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
• Furnished case patients with contact information outlined in Arkansas protocol for local health department to support contact tracing.
• Answered calls and interacted with community members to provide information on advocacy services.
• Received processed and tracked patient documentation with speed and accuracy.
• Delivered healthy living and disease management information to specific population groups.
• Helped people enroll in programs, arrange transportation and coordinate paperwork.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.

• Provide compassionate and individualized assistance to our residents.
• Assist with daily personal tasks such as dressing, oral hygiene, and bathing.
• Ensure residents’ apartments are clean and tidy.
• Help with dropping off, picking up, and hanging laundry.
• Help residents with correspondence such as phone and email.
• Monitor and report any concerning changes in residents’ behavior or condition.
• Ensure residents are eating and drinking according to health care provider’s orders.
• Make sure residents are taking all medications on time and in proper amounts.
• Provide compassionate yet professional companionship and conversation.

• Adhere to the curriculum and lesson plans assigned by the regular teacher.
  
• Follow procedures, and achieve lesson goals.
  
• Assign and explain homework.
  
• Oversee students outside of the classroom, including in the hallways and cafeteria.
  
• Comply with all school regulations and policies at all times.
  
• Take attendance, and document daily notes.
  
• Ensure that the classroom and work are kept clean and orderly.
  
• Oversee the normal classroom rhythms and activities.
  
• Compile a report for the teacher for when they return.

• Close supervision of clients daily
• Assisted with group activities
• Provided daily guidance to clients
• Assisted in transport of clients to appointments, etc.
• Assisted with meal preparation for clients
• Assisted supervisor with shift management

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
  
  
• Providing real-time scheduling support by booking appointments and preventing conflicts.
  
  
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
  
  
• Screening phone calls and routing callers to the appropriate party.
  
  
• Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
  
  
• Greet and assist visitors.
  
  
• Maintain polite and professional communication via phone, email, and mail.
  
• Anticipate the needs of others in order to ensure their seamless, positive experience.

• Greeting
  
• Death certificates, answering incoming and outgoing calls, and collecting burial payments.
• Directed phone calls, guests, and mail to specified employees.
• Kept the reception area clean and organized to provide visitors with a positive first impression of the company.