Raelynne Neirynck
Kewanee,IL
Summary
Focused Social Services Director proudly offering many years of experience hiring, mentoring, and training talented staff members. Flexible professional knowledgeable in laws related to welfare and crisis intervention. Skilled and smart leader remains calm in stressful environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Social Service Director
Royal Oaks Care Center
Kewanee , IL
2023.08 - Current
- Developed and implemented a comprehensive strategic plan for the social services department.
- Coordinated with other departments to ensure efficient delivery of services.
- Served as a liaison between clients, staff members, and external agencies.
- Monitored program activities to ensure compliance with applicable laws and regulations.
- Conducted assessments of client needs and developed plans for providing appropriate services.
- Reviewed applications for eligibility criteria and determined appropriateness of services provided.
- Maintained records regarding client information, program progress.
- Ensured compliance with all state regulations concerning social service programs.
- Provided guidance and support to staff members in resolving complex cases.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Recruited, interviewed and hired volunteers and staff.
- Determined organizational policies regarding program eligibility, requirements and benefits.
Community Living Coordinator
Bridgeway Inc.
Kewanee , IL
2006.08 - 2023.07
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
- Organized team events to promote a positive work environment.
- Provided technical support to staff members regarding software applications and hardware systems.
- Researched new technologies to enhance productivity levels across all departments.
- Monitored inventory levels and ordered additional supplies as needed.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Conducted regular training sessions for staff members on new software programs or processes.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Conducted interviews with potential candidates for open positions within the organization.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
- Maintained records of customer needs and preferences.
- Planned and managed operations to achieve objectives within budgets.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recruited, interviewed and selected employees to fill vacant roles.
Executive Director
Henry County Safe House
Kewanee , Illinois
1998.07 - 2008.08
- Developed and implemented strategic plans to ensure organizational growth and development.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Developed marketing strategies to promote the organization's mission throughout the community.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Secured funding from public and private sources through grant writing activities or other fundraising efforts.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Analyzed data to identify areas of improvement and develop strategies to reduce costs.
- Served as a liaison between clients, staff members, and external agencies.
- Monitored program activities to ensure compliance with applicable laws and regulations.
- Organized trainings for employees on relevant topics such as case management techniques and best practices.
- Created reports summarizing program activities, outcomes, budget expenditures.
- Participated in community events related to social services initiatives.
- Collaborated with stakeholders to promote awareness of available resources in the community.
- Reviewed applications for eligibility criteria and determined appropriateness of services provided.
- Ensured compliance with all state regulations concerning social service programs.
- Provided guidance and support to staff members in resolving complex cases.
- Assisted with grant writing efforts when necessary.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Prepared and maintained budgets, personnel records or training manuals.
Education
Bachelor of Arts - Psychology
Ashford University
San Diego, CA2013-05
Skills
- Effective Communication
- Professional Demeanor
- Time management abilities
- Organizational Skills
- Problem-Solving
- Interviewing skills
- Effective customer communication
- Staff Training
- Decision-Making
Certification
- First Aid/CPR
- Domestic Violence & Sexual Assault
- Crisis, Prevention, Intervention
- First Aid Mental Health
- IMCANS
- Mental Health Professional
Timeline
Social Service Director
Royal Oaks Care Center
2023.08 - Current
Community Living Coordinator
Bridgeway Inc.
2006.08 - 2023.07
Executive Director
Henry County Safe House
1998.07 - 2008.08
- First Aid/CPR
- Domestic Violence & Sexual Assault
- Crisis, Prevention, Intervention
- First Aid Mental Health
- IMCANS
- Mental Health Professional
Bachelor of Arts - Psychology
Ashford University
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