Rae Lynne Ouellette

• Create new patient charts, break down and upload chart into the medical records
• Maintain multiple spreadsheets for tracking purposes
• Post discharge follow up calls
• Scheduling for the department
• Utilization Review
• Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
• Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
• Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
• Attended regularly scheduled case management and staff meetings.
• Maintained up-to-date and accurate contacts and progress note records.

• Create and maintain multiple spreadsheets and reports.
• Payroll editor, Invoice tracking
• Entering new vendors into APinvoice
• Utilization review tasks
• Department staff support including discharge planning needs, IMM and MOONs
• Effectively communicate and document any tasks given
• Responsible for taking minutes for the utilization review and departmental committees
• Onboarding of new staff
• Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
• Attended regularly scheduled case management and staff meetings.
• Maintained up-to-date and accurate contacts and progress note records.

• Assist in patient care and physician needs
• Schedule follow up care appointments
• Received, recorded and filed medical payments by check, cash, and credit card.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Schedule appointments for doctor visits and procedures.
• Registered patients and completed associated paperwork for accurate records.
• Provided prompt, polite and professional in-person and telephone customer service.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Hospital and float pool staffer for 180-bed hospital
• Payroll editor for medical, surgical, oncology and float pool staff
• Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
• Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
• Interviewed, hired, and mentored over 20 new personnel and oversaw all staffing operations.
• Assisted with personnel records management to support recordkeeping accuracy.
• Developed and facilitated new-hire orientations.

Transferring written medical orders to electronic chart

• Telemetry monitoring and safety security monitors
• Transcribe physician notes and orders into electronic charting system
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

• Clerical duties
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

• Help customer with billing and problem solving
• Promptly responded to inquiries and requests from prospective customers.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Cross-trained and provided backup support for organizational leadership.
• Met customer call guidelines for service levels, handle time and productivity.
• Managed timely and effective replacement of damaged or missing products.

• Assist customers with prescriptions drop off and pick
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Entered and processed patients' prescriptions into internal system.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Collected co-payments or full payments from customers.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Insurance verification
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Cultivated customer loyalty, promoted repeat business, and improved sales.
• Communicated with vendors regarding backorder availability, future inventory, and special orders.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Consulted with outside parties to resolve discrepancies and create expert solutions.

• Customer Service
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Referred past due payments to collections department.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
• Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
• Updated documentation, reports, and spreadsheets with financial information.
• Completed appeals of denied claims on patient bills.
• Organized accounts for financial audits and supported audit process.
• Entered details into accounts and tracked payments.
• Developed and maintained billing procedures to make timely payments.
• Researched and resolved billing discrepancies to enable accurate billing.
• Worked with multiple departments to check proper billing information.

• Lifeguard
• Swim instructor
• Admissions
• Concessions
• Inventory, ordering and stocking
• Attentively monitored swimmers to identify distress.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Provided friendly customer service to guests and addressed concerns.
• Upheld hygiene standards in pool and surrounding area.
• Monitored pools and surrounding areas for adherence to safety protocols.
• Educated patrons on safety protocols and enforced safety rules.
• Cleared pool areas of debris and hazardous objects to increase safety.
• Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
• Trained new lifeguards on safety procedures and protocol.
• Responded to emergency situations in a timely, efficient manner.
• Reminded students to practice swimming strokes to develop their skills and improve technique.
• Shared tips with patrons on swimming techniques and strength training.
• Entered water immediately to pull struggling swimmers to safety.
• Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
• Provided instruction and assistance to patrons on proper use of recreational equipment.
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
• Sampled pool water to check chemical levels prior to starting swimming instruction.
• Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
• Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
• Gave private lessons to special needs students and taught floating techniques and treading water.
• Scanned main areas to monitor for any safety risks.
• Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
• Observed recreational users to detect safety concerns and prevent ongoing violations.
• Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
• Monitored safety of guests in and around swimming pool.