Rae Marie Kasaba
Raleigh,US
Summary
Dedicated healthcare professional with 18 years of comprehensive experience across multiple specialties, including hands-on expertise in clinical operations, patient care, and team management. Proven track record of leadership in healthcare settings, with a strong background in hiring, training, and developing staff to ensure high-quality care and operational efficiency. Adept at managing diverse teams, optimizing workflows, and fostering a positive, collaborative work environment. Committed to continuous professional growth and delivering exceptional service in fast-paced, patient-centered settings. Known for a detail-oriented approach and an unwavering dedication to the success of both patients and healthcare teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager
Avance Care
04.2022 - Current
- Oversaw overall operations of various initiatives with cross-departmental support and cooperation
- Authored and implemented multiple bidirectional initiatives that resulted in extensive cost savings and prevented legal risk
- Created and managed call center pilot program overcoming multiple challenges to prove efficacy which resulted in expanding network wide
- Communicated updates and statuses to all stakeholders while also holding peers/vendors accountable to ensure completion of projects to ensure completion on budget and time
- Successfully implemented international patient access center from ground up
- Developed and provided combination of auditing and compliance of Vaxcare vaccines and LARC as well as NCIR
- Integral author of Huron rounding working closely with C-Suite members and other leaders of the organization
- Collaborated closely with Legal & Compliance to handle all patient incident reports & any staff compliance concerns
- Met project deadlines without sacrificing build quality or workplace safety.
Office Manager
Avance Care
08.2021 - 04.2022
- Provide proactive support, leadership, and guidance to cross-functional teams for management of overall operations, while ensuring compliance with standard procedures
- Recruit, interview, train, and on-board talented staff
- Schedule employees, oversee vacation requests, and ensure continuous shift coverage to ensure maximum patient satisfaction
- Played key role in liaising with corporate office, clinic team, and other outside entity
- Perform various tasks comprising vaccine supply inventory management, relationships management, and complex problem resolution
- Administer timely prior authorizations and medical supplies were not outdated
- Ensured Vaxcare vaccine administration workflow was sound addressed issues that arose
- Discovered phone mapping errors and working with upper management and IT to resolve immediately
- Enhanced customer satisfaction and retention rate by detecting / resolving complex queries and ensuring delivery of excellent service
- Ensured compliance with Avance Care policies and procedures
Practice Manager
Williams and Daily Dental
10.2020 - 07.2021
- Implemented best practices for management of day-to-day operational processes, while leading clinical and clerical staff members
- Communicated with patients to detect / resolve complex issues in timely manner
- Coordinated with energetic teams for administration of all facets of billing / revenue cycle and multiple office operations
- Recruited, trained, and mentored talented staff to meet and exceed organizational requirement
- Ensured delivery of excellent services in dental care through leadership team collaboration
- Optimized overall performance by leading, mentoring, and training overall staff
- Rolled-out mobile payment system with keen focus on allowing patients to pay remotely and increase Williams and Daily Dental’s revenue while decreasing delinquencies
Practice Administrator II
St. Luke’s University Health Network
08.2017 - 10.2020
- Delivered exceptional performance in managing quality initiatives, including Kidney Smart and Vascular Access to achieve desired results
- Prepared, ran, and reviewed reports / data to ensure proper accuracy
- Created and delivered training sessions for staff to augment overall productivity and efficacy
- Managed various projects from initiation to completion
- Established and managed schedules for staff
- Accomplished targeted goals by maintaining and improving quality improvement initiatives regarding Physician Billing computer system, patient satisfaction survey, staff evaluations, and other QI problems
- Received promotions from Practice Coordinator to Supervisor, Administrator I, and Practice Administrator II
- Successfully turned around retention issues through strategic recruiting
- Consulted with healthcare professionals on business decisions.
Reg. Medical Assistant
Geisinger Health System
02.2006 - 08.2017
- Devised and deployed robust plans for delivery of excellent services across Urology, Podiatry, PCU, and Oral Surgery
- Cooperated with nurses and Doctors for patients in specialty clinics
- Mentored and coached employees by providing constructive feedback and showing interest in their long-term professional development
- Ordered supplies and sterilized equipment
- Communicated with clients’ schedule / confirm appointments and verify insurances
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Master of Science - Healthcare Administration
University of North Carolina At Wilmington
Wilmington, NC12-2026
Bachelors - Health Care Administration
Southern New Hampshire University
Remote01.2019
Associate Degree - Respiratory Therapy
Luzerne County Community College
Nanticoke, PA01.2012
Skills
Strategic Planning & Execution, Training & Development, Performance Optimization, Talented Staff Recruitment, Operations Management, Budgeting & Forecasting, Client Satisfaction & Retention, Cross-functional Collaboration, Team Building & Leadership, Quality Assurance & Control, Risk Assessment & Mitigation, Conflict & Issue Resolution, 8x8, ACBI, AMION, Aledade, AllScripts, American Funds, Availity, Birdeye, Bluenote, Buildertrend, Canva, CORE, CVMS, Cadence, Cambeo, Control Substance Database, DIMS, Dental Intel, Dental Warranty, Dentrix, EBO reports, ECW (eClinicalWorks), EPIC, Ethico, Facility Dude, Falcon, GM eaccess, GSuites, HIPAA Guard (Cyntell), HR Director, Healthware, Huron, IDX, IQ worldpay, Indeed, Insights, Internet Search Engines, Jira, KAP training, Kronos, LEM, Lawson, Life Image, McKessen, MedTrainer, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Mondaycom, Myradcare, NCIR, NaviNet, Netsuite, Officemax, Paychex, Pheesia, Plus Healthtrust, Powerclock, Pulse, ROI, Ramsoft, Remote Lite, Shift planning, Skype, Slack, Solarity, Stratajazz, Studer, Survey Monkey, Tableu, Taylor Communication, TigerText, Topcon, Vaxcare, Vendermate, Weave, WebXchange, Welcome Pads, Workday, Worxhub
Certification
CPR Certified
Registered Medical Assistant, 02/01/06
Timeline
Project Manager
Avance Care
04.2022 - Current
Office Manager
Avance Care
08.2021 - 04.2022
Practice Manager
Williams and Daily Dental
10.2020 - 07.2021
Practice Administrator II
St. Luke’s University Health Network
08.2017 - 10.2020
Reg. Medical Assistant
Geisinger Health System
02.2006 - 08.2017
Master of Science - Healthcare Administration
University of North Carolina At Wilmington
Bachelors - Health Care Administration
Southern New Hampshire University
Associate Degree - Respiratory Therapy
Luzerne County Community College
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