Raemicah L Rivers

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Managed budget effectively, ensuring all property expenses were kept within allocated funds.
• Coordinated with legal counsel to handle eviction processes smoothly and professionally.
• Conducted regular property inspections to preemptively identify and address maintenance needs.
• Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
• Streamlined rent collection processes, significantly reducing late payments.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state, and federal regulations.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Assisted residents with reasonable accommodation process.

• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Kept accurate records of all resident and tenant correspondence.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
• Showed apartments to potential tenants and answered questions regarding community.
• Processed security deposit refunds.
• Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
• Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
• Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
• Organized community events to foster positive relationships between tenants and build a sense of community within the property.
• Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Streamlined rent collection process for improved cash flow and reduced delinquencies.
• Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
• Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
• Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
• Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
• Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
• Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
• Enhanced tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.
• Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state, and federal regulations.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Delivered emergency 24-hour on-call service for tenants on building issues.

* Conduct annual and interim re-certifications within established time frames set by HUD to remain in compliance.

*Prepare rent changes.

*Prepare tax credit documentation.

*Prepare and process applications for residency.

*Process data to determine eligibility.

*Perform bookkeeping and miscellaneous office work, such as verify and file information, print daily reports, enter charges and adjustments into computer system, type letters, fax documents.

*Conduct quarterly reports with Enterprise Income Verification system (EIV)

• Enhanced family well-being by providing comprehensive support services and resources.
• Assisted families in navigating complex social service systems to access needed supports and benefits.
• Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
• Strengthened families'' social networks through referrals to community programs that encourage peer support or mentorship.
• Participated in ongoing professional development opportunities to stay current on best practices in family support services.
• Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
• Connected families with appropriate community resources for financial, emotional, and educational assistance.
• Ensured compliance with all relevant policies, procedures, and regulations governing family support services by maintaining accurate documentation and staying informed of any changes in legislation.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.