Raena Frazier
San Antonio,TX
Summary
Experienced professional with a track record of exceptional performance and unwavering dedication to delivering outstanding customer service. Recognized for achievements, including the Employee of the Month award and badges highlighting exceptional performance. Cultivated valuable skills in providing top-notch service and surpassing customer expectations at the JW Marriott.
Overview
5
5
years of professional experience
Work History
Retail Attendant
JW Marriott
11.2024 - 01.2025
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Conducted regular price audits to ensure pricing consistency across all products in the store.
- Boosted sales through effective product recommendations and upselling techniques.
- Supported visual merchandising efforts by creating eye-catching displays that showcased new products and promotions.
- Engaged with customers on the shop floor, creating a welcoming atmosphere that encouraged repeat business.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely replenishment.
- Worked closely with cashiers to ensure prompt assistance at checkout points during high traffic periods.
- Collaborated with fellow team members to achieve daily sales goals and optimize store operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Pool Attendant
JW Marriot San Antonio Hill Country Resort and Spa
02.2020 - 01.2025
- Facilitated optimal experiences for guests within the waterpark.
- Maintained cleanliness of waterpark during guests' visits and after.
- Coordinated the booking process for cabanas and monitored guest preferences.
- Marketed products to guests to enhance their experience at the waterpark.
- Assisted multiple departments including housekeeping and food and beverage.
Preloader
UPS
11.2023 - 11.2024
- Lift packages weighing up to 70 pounds onto various vehicle types.
- Managed the process of item sorting and bagging.
- Categorized shipments according to distribution zones.
Education
Associates Degree - Business Administration
Northeast Lakeview College
12.2023
Highschool Diploma - undefined
Johnson Highschool
05.2021
Skills
- Goal-oriented mindset
- Store maintenance
- Customer service
- Multitasking
- Effective communication
- Customer engagement
- Product labeling
- Cash register operation
- Product restocking
- Complaint handling
- Complex Problem-solving
- Payment processing
- Sales floor organization
- Inventory tracking
- Inventory replenishment
- Gift wrapping
- Hospitality and accommodation
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Reliable and responsible
- Attention to detail
Timeline
Retail Attendant
JW Marriott
11.2024 - 01.2025
Preloader
UPS
11.2023 - 11.2024
Pool Attendant
JW Marriot San Antonio Hill Country Resort and Spa
02.2020 - 01.2025
Associates Degree - Business Administration
Northeast Lakeview College
Highschool Diploma - undefined
Johnson Highschool
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