Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Raena Gaines

Mobile

Summary

Smart professional skilled in organizing documents, managing calendars, scheduling appointments, and maintaining databases. Experienced in file management, customer service, and office equipment upkeep. Dedicated to providing a high level of customer service and accuracy in all tasks. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Enthusiastic, outgoing, individual looking for a great opportunity to be part of an excellent team; where I can demonstrate my soft skills and strong work ethic. I have accumulated many skills such as communication, active listening, computer skills, customer service, leadership, time management, problem solving and transferable skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Advocate

Cigna health care
Mobile
11.2024 - 06.2025
  • Address and resolve customer complaints, inquiries, and concerns through various channels (phone, email, chat).Act as the voice of the customer, representing their needs and feedback to internal teams.Cultivate positive relationships with customers, fostering trust and loyalty. Identify root causes of customer issues and develop effective solutions.Clearly and concisely communicate with customers, providing updates and support.

BDC AGENT

Hemet CDJR
Hemet
01.2021 - 02.2024
  • Managed 3 phone lines and facilitated over 90+ calls/day with clients, vendors, and staff
  • Provided excellent customer service with a helpful and friendly attitude
  • Provided administrative and clerical support via CRM systems and Microsoft Excel

GUEST SERVICE RELATIONS

Target
01.2019 - 01.2021
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
  • Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Actively stay informed about latest sales offerings and loyalty programs.

SCHOOL OFFICE ASSISTANT

California Family Life Center
Hemet
01.2017
  • Sorted files, Delivered messages, Transport students

Education

HIGH SCHOOL DIPLOMA -

Valley View High School
Moreno Valley, CA
06.2017

COMPLETED COURSEWORK TOWARDS DEGREE - PENDING -

Moreno Valley College
Moreno Valley, CA, US

Skills

  • Administrative abilities
  • Scheduling appointments
  • Professionalism
  • Problem-Solving
  • Data Recording
  • Adaptability
  • Multitasking
  • Relationship Building
  • Professional Demeanor
  • Attention to Detail
  • Scheduling
  • Time Management
  • Teamwork and Collaboration
  • Continuous Improvement
  • Reliability

Certification

National Professional Certification in Customer Service

References

References available upon request

Timeline

Customer Advocate

Cigna health care
11.2024 - 06.2025

BDC AGENT

Hemet CDJR
01.2021 - 02.2024

GUEST SERVICE RELATIONS

Target
01.2019 - 01.2021

SCHOOL OFFICE ASSISTANT

California Family Life Center
01.2017

HIGH SCHOOL DIPLOMA -

Valley View High School

COMPLETED COURSEWORK TOWARDS DEGREE - PENDING -

Moreno Valley College
Raena Gaines