Raena Jameson
North Port,FL
Summary
Experienced with coordinating field services, ensuring timely and effective service delivery. Utilizes strong organizational skills and attention to detail to manage schedules and client communications. Knowledge of team leadership and logistical planning to drive operational success.
Overview
2026
2026
years of professional experience
Work History
Service Administrator
GJC Window & Door
06.2024 - 10.2025
- Coordinated scheduling for installation, ensuring timely service delivery and customer satisfaction.
- Managed appointment calendar, optimizing technician assignments to enhance operational efficiency.
- Communicated with clients to confirm appointments and address inquiries effectively.
- Assisted in maintaining inventory records for scheduling materials and resources.
- Managed client communications, addressing inquiries and resolving issues promptly.
- Managed scheduling and logistics for service technicians across multiple locations.
- Assisted customers with inquiries, providing prompt and accurate information on products and services.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Front Office Assistant
Advanced Orthopedic Associates
02.2024 - 06.2024
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Maintained accurate patient records using electronic health record systems.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Processed insurance claims and verified coverage details for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Cullman Regional Medical Center, AL
02.2022 - 12.2023
- Register incoming patients into the emergency room department.
- Gather patients' insurance information, verify demographics.
- Enter patients' information into hospital systems, collect copay/coinsurance/deductibles when necessary.
- Create daily reports, Admit patients per doctors' orders as inpatients.
- Answer phones, fax, create new baby profiles, take patients to rooms via wheelchair or walk.
Scheduling Coordinator
Englewood Glass & Mirror
03.2021 - 12.2021
- Daily, I would communicate with the contractors when their orders would arrive.
- Schedule installers for that specific job, which could be three to nine months out.
- Some jobs would take longer to complete, so scheduling was imperative.
- If homeowners were present, I would Communicate with them on their project.
- I would communicate to them when we needed to reschedule due to missing products.
- I would have to calm some homeowners down because their orders didn’t arrive on time due to the manufacture.
- I would follow up with the manufactures on orders and missing products.
- In the meantime, I learned how to read blueprints, takeoffs, and new software systems.
SR. Client Relations Manager
Euro-Wall Inc
05.2019 - 03.2020
- In this position, I worked directly with the field service team and the end users.
- I would listen to the end users and report the issue in our system.
- I would first try to trouble shoot the issue.
- If I was unsuccessful, I would arrange for the Service team to meet with the customer.
- The service tech would then report back to me on the products or parts they needed to fix the issue.
- Once the parts were ordered, picked, and ready for pickup, I would contact the Service Rep and schedule an appointment.
Field Service Processor/ Customer Service
PGT Innovations
- Working with customers on reordering damaged products or missing parts.
- Calming down and communicating with the end user in difficult situations.
- Providing them with a piece of mind by explaining what I have done to resolve their issue.
- Following up with our customer when the new product or parts will be shipped and delivered.
- Logging information daily on a spreadsheet to ensure nothing will be overlooked or missed.
- Inputting data into multiple computer systems before, during and after products have been ordered to schedule a Service Technician and provide them with all the information, they’re going to need to complete the job.
Customer Care Representative
PGT Industries
- Communicating in a high call volume environment with Customers daily.
- Providing quick information, quotes, and support for their business needs.
- Listening to upset customers and finding a resolution to calm them down in order to assist them.
- Catching errors our authorized dealers made, explaining the mistakes, and educating them to prevent future errors.
- Learning from and training my coworkers on the company’s products.
- Stepping up in different areas when shorthanded or when the workload came in heavy.
Education
High School Diploma -
Port Charlotte High School
Port Charlotte, FLSkills
- Effective communication skills
- Detail oriented
- Self-motivated
- Team player
- Positive attitude
- Administrative support
- Inbound and outbound calls
- Customer service expertise
- Notetaking and documentation
- Scheduling coordination
- Organization skills
- Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPaid time offHealthcare benefitsPaid sick leave401k matchCompany CultureQuote
You are never too old to be what you might have been.
George Eliot
Timeline
Service Administrator
GJC Window & Door
06.2024 - 10.2025
Front Office Assistant
Advanced Orthopedic Associates
02.2024 - 06.2024
Cullman Regional Medical Center, AL
02.2022 - 12.2023
Scheduling Coordinator
Englewood Glass & Mirror
03.2021 - 12.2021
SR. Client Relations Manager
Euro-Wall Inc
05.2019 - 03.2020
Field Service Processor/ Customer Service
PGT Innovations
Customer Care Representative
PGT Industries
High School Diploma -
Port Charlotte High School