Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raena Mantanona

Waukesha,United States

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Cake Decorator

Sams Club
07.2024 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.

Cleaning Crew Leader

Sisters Cleaning
08.2022 - Current
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Delegated work to staff, setting priorities and goals.

Cake Decorator

Walmart
05.2021 - 08.2022
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Participated in physical inventory counts to keep information accurate and current.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Lifted materials of varied weights on regular basis.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Crew Trainer

Culver's Restaurant
08.2018 - 05.2021
  • Instructed new team members on correct procedures for operations.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Helped train and develop new talent.

Education

High School Diploma -

Hamilton High School
Sussex, WI
07.2021

Skills

  • Cleaning Practices
  • Staff Evaluations
  • Department Coordination
  • Stock Inventory Management

Timeline

Cake Decorator

Sams Club
07.2024 - Current

Cleaning Crew Leader

Sisters Cleaning
08.2022 - Current

Cake Decorator

Walmart
05.2021 - 08.2022

Crew Trainer

Culver's Restaurant
08.2018 - 05.2021

High School Diploma -

Hamilton High School

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Raena Mantanona