Diligent IT Intern excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates and troubleshooting.
Hi, I’m
Raena Wallace
Student
Woodbridge,VA
Summary
Overview
5
years of professional experience
7
years of post-secondary education
Work History
Northern Virginia Community College Woodbridge, VA
NVCC Summer IT Internship
07.2023 - 08.2023
Job overview
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
- Scripted and Clean over 6000 student laptops
- Physically fix laptops such as hinges, LCDs, Keyboards, and etc.
TargetWoodbridge, VA
Fulfillment Associate
10.2021 - Current
Job overview
- Followed procedures at all times for personal and team safety.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Drove customer satisfaction by successfully completing all returns quickly.
Jersey Mike's SubsWoodbridge, VA
Assistant Manager
06.2018 - 10.2021
Job overview
- Worked in a fast paced environment
- Maintained a positive relationship with coworkers
- Maintained quality control
- Maintained equipment
Education
Northern Virginia Community College
Certification in Cyber Security from Information Technology
08.2022 - Current
University Overview
Potomac High SchoolDumfries, VA
High School Diploma
05.2014 - 05.2018
University Overview
Northern Virginia Community CollegeWoodbridge, VA
Associate of Science from Cyber Security
05.2021 - 05.2023
University Overview
- Dean's List 2021,2022,2023
- 3.3 GPA
Skills
Pythonundefined
Timeline
NVCC Summer IT Internship
Northern Virginia Community College
07.2023 - 08.2023
Northern Virginia Community College
Certification in Cyber Security from Information Technology
08.2022 - Current
Fulfillment Associate
Target
10.2021 - Current
Northern Virginia Community College
Associate of Science from Cyber Security
05.2021 - 05.2023
Assistant Manager
Jersey Mike's Subs
06.2018 - 10.2021
Potomac High School
High School Diploma
05.2014 - 05.2018