Raeneera Ash

• Assists schedulers in coordinating complex appointments, procedures, and services
• Obtains insurance information and coordinates with Financial Counselor to verify benefits and to obtain proper authorization
• Obtains all clinical information required for initial visit
• Assists in development of systems and processes which automate referrer communications
• Works closely with clinical teams while physically located in clinic work space.
• Managed 50 calls on average

• Perform EPIC functions such as check in, check out, enter demographic and insurance

• Information while ensuring accuracy, run daily eligibility verifications.
• Call Management Screens callers' reasons for call by using the high priority list and critical thinking skills to prioritize calls to be triaged: backline to nurse, high priority in queue, or regular queue.
• Answer phones promptly with minimal downtime between calls, accurately verifies and documents contact information and messages, provides appropriate information to callers as warranted. Communicates in a courteous, caring manner to all customers as needed.
• Check voicemails.

• ED/Admissions specific tasks as assigned include: SART paperwork processing, Nurse Call communications, Trauma B-line, and arrivals.

• Work necessary billing work queues, EPIC pools, and various other reports.

• Responsible for providing support to clients.
• Activate and troubleshoot sensors
• Communicate with internal departments on any issues with clients or department.
• Take inquiries from clients inquiring about HSB policies

• Other areas of responsibility may include answering telephones, daily maintenance voicemail retrieval and accurate message transcription and follow through, distribution of mail, and clerical duties as assigned.
• Reconciliation of daily services to include collection and processing of payments received, schedule follow up appointments, and enter diagnosis codes according to pre-established practice
  guidelines.

• Improved customer satisfaction by providing personalized bra fittings and recommending suitable products
• Assisted in maintaining well-organized inventory, resulting in easier product location and streamlined shopping experiences
• Increased repeat business by establishing rapport with clients and offering personalized recommendations based on their preferences
• Contributed with achievement of sales goals through excellent product knowledge and persuasive selling techniques

• Greeted customers on arrival and thank them for their patronage.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and provided welcoming store environment.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

• Established and maintained a solid understanding of the company POS system to efficiently process customer and store transactions.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing