Raenell Balderas
Westminster,CO
Summary
Dynamic operations support professional with a proven track record in enhancing multi-unit operations across various districts. Expertise in training and developing merchandisers, leads-in-training, and analysts, fostering a culture of continuous improvement. Successfully established clear onboarding pathways that accelerate new hire productivity while maintaining alignment with client and leadership expectations. Proficient in troubleshooting operational challenges and documenting processes to ensure teams are consistently informed and prepared for success.
Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and stakeholder engagement. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.
Overview
12
12
years of professional experience
Work History
Program Director
SAS Retail Services
03.2022 - Current
- Oversaw onboarding, training, and day-to-day support for teams across multiple districts.
- Helped new hires understand expectations and feel confident in their roles.
- Worked closely with clients and internal leaders to keep projects on track.
- Noticed gaps in processes and fixed them before they became bigger issues.
- Created clear documentation so teams had the information they needed.
- Supported field teams with scheduling, communication, and problem-solving.
- Developed and implemented strategic planning initiatives to align with corporate goals.
- Developed strategic initiatives to optimize resource allocation and project timelines.
- Directed cross-functional teams to enhance program delivery and operational efficiency.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Hired and Trained Administrative Staff
- Managed Budget
- Forecasted R & O
- Managed Client Invoices and Accruals
- Increased Margins by 30%
- Increased Staffing numbers
Program Coordinator
SAS Retail Services
04.2021 - 03.2022
- Managed staffing, onboarding, and training for field teams.
- Ensured compliance and training requirements were completed on time.
- Kept communication clear between teams, leadership, and clients.
- Helped organize schedules and track project progress.
- Coordinated project timelines and schedules for effective execution of retail programs.
- Assisted in training new team members on operational procedures and compliance standards.
- Managed cross-functional communication between 169 stores managers, and 3 Departments enhancing collaboration and workflow efficiency.
- Coordinated project timelines and deliverables to ensure alignment with operational goals.
Merchandising Supervisor
Colony Display
11.2020 - 03.2021
- Led team of 25 through resets, remodels, and fixture installations.
- Ensured work was completed safely, accurately, and on schedule.
- Supported team members and maintained communication with store leadership.
- Supervised merchandising team to optimize product displays and enhance customer engagement.
- Collaborated with cross-functional teams to implement effective inventory management strategies.
- Managed Budget
- Coordinated & Booked team travel
- Trained and mentored staff on best practices for visual merchandising and customer service excellence.
Elite Lead
SAS Retail Services
04.2020 - 11.2020
- Trained merchandisers and leads-in-training on planograms and store standards.
- Communicated with store managers and internal leadership.
- Prepared reports and summaries after project completion.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Coordinated travel for team
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Merchandiser Retail Lead
SAS Retail Services
03.2018 - 04.2020
- Directed resets, new store set ups and remodels and supported team members during execution.
- Arranged and Executed special projects at 200 locations by following timelines and planograms.
- Trained and mentored new team members on merchandising standards and best practices.
- Collaborated with store management to optimize floor layouts and improve customer experience.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Coordinated Team Travel
Store Manager
CPC Thrift Store
06.2014 - 11.2016
- Managed daily operations, scheduling, inventory, and customer service.
- Trained and mentored staff on sales techniques and inventory management systems.
- Managed daily store operations, ensuring efficient workflow and optimal customer service.
- Oversaw daily store operations to ensure efficient workflow and optimal customer service.
- Fostered community engagement initiatives, increasing store visibility and customer loyalty.
- Collaborated with local organizations to drive fundraising efforts, boosting store revenue and outreach impact.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
High School Diploma -
Cornerstone Christian School
Townsend, GA06-2020
Skills
- Excel
- Power BI Essentials
- Microsoft Office Suite
- Team leadership in program execution
- Staff development
- Financial budget oversight
- Expense tracking and oversight
- Training and development
- Client relationship management
Timeline
Program Director
SAS Retail Services
03.2022 - Current
Program Coordinator
SAS Retail Services
04.2021 - 03.2022
Merchandising Supervisor
Colony Display
11.2020 - 03.2021
Elite Lead
SAS Retail Services
04.2020 - 11.2020
Merchandiser Retail Lead
SAS Retail Services
03.2018 - 04.2020
Store Manager
CPC Thrift Store
06.2014 - 11.2016
High School Diploma -
Cornerstone Christian School
Leadership Certificate -
- Leadership Activation Workshop
- Continuous Trainings in Leadership & Operations