Summary
Overview
Work History
Education
Skills
Work Preference
Certification
Work Availability
Timeline
Receptionist
Raeni Eshleman

Raeni Eshleman

Portales,NM

Summary

Dedicated and professional individual experienced in patient relations and appointment scheduling. Possessing exemplary telephone etiquette, consistently enhancing office efficiency and patient satisfaction. Ability to create a positive healing environment, significantly improving the patient experience through compassionate care and meticulous attention to detail.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Chiropractic Assistant

Smith Chiropractic
10.2024 - Current
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Input patient data into computer system using Software and checked information for accuracy.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Executed electric muscle stimulation.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Assisted chiropractor during patient exams to implement treatment plans quickly.

Receptionist

All Star Dents
05.2021 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept public areas clean and neat to give visitors positive first impression.
  • Submitted estimates and photo documentation for insurance approvals and payments.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Collected customer and insurance payments, processed transactions and updated relevant records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Homecare Assistant, CNA

Private Care
09.2001 - 02.2024
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Oversaw and maintained patient health information.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Coordinated and transported patients to medical appointments.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Followed directions of licensed nurses to administer medications and treatments.

Customer Care Representative

Atos Global IT Solutions And Services
01.2014 - 06.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.

Education

Clovis Community College
Clovis, NM

Skills

  • Telephone etiquette
  • Appointment scheduling
  • Insurance verification
  • Patient relations
  • Customer Service

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Healthcare benefitsPaid time offPaid sick leave

Certification

2002 Certified Nursing Assistant, Recertified 2010, no longer actively held.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Chiropractic Assistant

Smith Chiropractic
10.2024 - Current

Receptionist

All Star Dents
05.2021 - 10.2024

Customer Care Representative

Atos Global IT Solutions And Services
01.2014 - 06.2016

Homecare Assistant, CNA

Private Care
09.2001 - 02.2024

Clovis Community College

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Raeni Eshleman