Raeniece McGhaney
Richmond
Summary
Experienced customer service professional with over 5 years of results-driven support and problem-solving. Skilled in managing high call volumes, resolving complaints, and ensuring customer satisfaction through effective communication. Thrives in fast-paced environments, adapts to change, and maintains a positive attitude. Committed to cultivating strong customer relationships and contributing to team success.
Overview
17
17
years of professional experience
Work History
Freelance Photographer
Rae's of Light Photography
09.2020 - Current
- Managed operations for Rae's Of Light Photography.
- Directed the strategy for business-related social media pages and ads.
- Supervised website administration.
- Generated and coordinated contracts, invoices, & payments.
- Arranged business appointments.
- Directed relationships with clients.
Quality Assurance Representative
Successful Minds LLC
11.2020 - 01.2021
- Evaluated client interactions for service excellence.
- Adhered to submission schedules for completion of performance-related forms.
- Prepared detailed Excel reports on various aspects of client performance.
- Produced detailed analyses of how company provides customer support.
Supervisor
Skipwith Academy
10.2017 - 10.2020
- Organized comprehensive walkthroughs for site evaluation purposes.
- Managed call flow with professionalism.
- Managed organization and maintenance of documents.
- Completed data entry tasks with accuracy and speed.
- Monitored daily operations to facilitate efficient open and close process.
- Managed sign-out process for teachers and students.
- Ensured ongoing dialogue with parents.
- Handled transactions with accuracy and speed.
- Executed report and form-related signatures with precision.
- Generated comprehensive planning reports on a weekly and monthly basis.
- Completed routine health checks in a multicultural student population.
- Organized sessions to engage with parents about academic performance.
- Facilitated successful meeting outcomes by providing essential support.
- Demonstrated versatility in handling diverse tasks effectively.
- Ensured timely administration of medications to students.
Administrative Assistant/Receptionist
Tuckaway Child Development Centers
01.2016 - 10.2017
- Handled and redirected inbound calls professionally.
- Organized and maintained records.
- Ensured consistent information flow between school and families.
- Coordinated and managed conferences efficiently.
- Ensured high levels of customer satisfaction consistently.
- Proficient in keyboarding.
Child Care Provider
Home Daycare
03.2011 - 01.2016
- Designed lessons aligned with curriculum standards.
- Delivered academic support to students.
- Implemented diverse programs to promote artistic expression and physical activity.
- Ensured consistent sanitation.
- Coordinated all aspects of field trips.
- Applied best practices in transaction processing.
- Developed detailed contractual documents.
- Managed filing system to uphold accuracy and consistency.
- Directed and organized call flow to support operational needs.
- Managed appointment calendar effectively.
- Facilitated meaningful conversations with parents.
Customer Service (Risk Representative)
Capital One
02.2009 - 02.2011
- Handled extensive volume of inbound calls efficiently.
- Conducted outbound calls to recover unpaid debts.
- Managed credit collections process to ensure timely payments.
- Enhanced verbal and written skills for effective workplace communication.
- Operated and managed computer systems effectively.
- Handled call redirection efficiently.
- Led discussions and ensured effective communication during meetings.
- Advanced to specialized team managing specific outstanding balances.
Medical Administrative Assistant
TNRCares
04.2008 - 01.2009
- Coordinated scheduling for patients.
- Coordinated all phone communications efficiently.
- Handled payment processing.
- Ensured confidentiality protocols for documentation and records.
- Designed employee shift plans.
- Handled the registration process efficiently.
Education
Some College - Early Childhood Education
J Sargeant Reynolds Community College
Richmond, VA01.2017
HS Diploma -
Monacan HS
Richmond, VA01.2006
Skills
- Administrative Assistant
- Receptionist
- Billing
- Scheduling
- Time Management
- Communication
- Cash Management
- Typing
- Social media management
- Supervising experience
- Customer service
- Office experience
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Writing skills
- Communication skills
- Computer literacy
- Computer skills
- Data entry
- Data collection
- Event planning
Timeline
Quality Assurance Representative
Successful Minds LLC
11.2020 - 01.2021
Freelance Photographer
Rae's of Light Photography
09.2020 - Current
Supervisor
Skipwith Academy
10.2017 - 10.2020
Administrative Assistant/Receptionist
Tuckaway Child Development Centers
01.2016 - 10.2017
Child Care Provider
Home Daycare
03.2011 - 01.2016
Customer Service (Risk Representative)
Capital One
02.2009 - 02.2011
Medical Administrative Assistant
TNRCares
04.2008 - 01.2009
Some College - Early Childhood Education
J Sargeant Reynolds Community College
HS Diploma -
Monacan HS
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