Renee Novak
North Aurora,USA
Summary
Dedicated and focused Project Management Specialist with over 18 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals while paying attention to the bottom line. Flexible, detail-oriented, and adaptive team player with expertise in sampling, survey writing, project testing, managing outsourced fields, customer service, and process improvements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Qualitative Field and Project Manager
Maru Group, LLC
Chicago, IL
02.2023 - 08.2023
- Led meetings with internal team members, consultants, and contractors.
- Built and established strong partnerships with teams, vendors, and contractors.
- Delivered a high level of service to clients to extend relationships and encourage further projects.
- Forecasted, scheduled, and monitored project timelines, personnel performance, and cost efficiency.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Prepared cost estimates for projects of varying sizes.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Furnished project updates to various stakeholders, informing of strategy, adjustments, and progress.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
Project Manager
Schlesinger Group/Sago
Iselin, NJ
03.2022 - 01.2023
- Created project plans with established timelines and managed workflow throughout.
- Built and established strong partnerships with teams, vendors, and contractors.
- Developed sample plans based on project quotas and specs, adhering to the project timeline, goals, and objectives.
- Reviewed, edited, and marked up questionnaires based on client's needs and tested survey for accuracy.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Balanced final project budget using a proprietary interface.
Project Director
InsightsNow
Corvallis, OR
10.2021 - 03.2022
- Delivered a high level of service to clients to extend relationships and encourage further projects.
- Determined project schedules and maintained timelines with proactive adjustments to workflow.
- Monitored costs, timescales, and resources used to achieve key performance metrics.
- Utilized exceptional judgment by following all policies, procedures, and protocols, promoting optimal performance delivery.
- Upheld quality standards by monitoring and correcting work.
- Identified project needs by reviewing project objectives and schedules.
- Negotiated with suppliers to obtain resources or materials.
- Created project status presentations for delivery to customers or project personnel.
Project Manager | Field Manager | Panel Administrator
Product Evaluations, Inc.
Oak Brook, IL
01.2004 - 08.2019
- Delivered a high level of service to clients to extend relationships and encourage further projects.
- Built and established strong partnerships with teams, vendors, and contractors.
- Kept project teams on-task with proactive control of budgets, schedules, and scopes.
- Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
- Enhanced development and drove the continuous improvement of the project delivery process by providing strong program leadership.
- Interviewed job candidates and arranged for new-hire participation in in-house training programs.
- Created team objectives and roles with specific goals outlined for each individual.
- Supported staff training, development, and evaluation.
- Led meetings with internal team members, consultants, and contractors.
- Forecasted, scheduled, and monitored project timelines, personnel performance, and cost efficiency.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Developed and maintained a database for accounts.
- Partnered with cross-functional teams on data organization, storage, access, and mapping.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Associate Degree – Medical Administrative Assistant -
Ultimate Medical Academy (UMA)
01.2021
Skills
- Activity/Event Planning
- Agile Methodologies
- Analytical & Creative Thinking
- Attention to Detail
- Business Administration
- Client/Stakeholder Relationships
- Conflict Resolution
- Copywriting/Editing
- Cross-Functional Communications
- Customer Service
- Data Entry
- Database Management
- Deadline Driven
- Detail-Oriented
- Direct Mail Campaigns/CRM
- Empathy
- Idea Development and Brainstorming
- Information Protection
- Billing/Invoice Verification
- Logistics Support
- Microsoft/Google Suite
- Performance Monitoring
- Phone and Email Etiquette
- Project Management
- Project Monitoring/Testing
- Quality Assurance
- Quantitative and Qualitative Research
- Relationship Building
- Schedule Creation/Coordination
- Social Media Best Practices
- Staff Management
- Status Updates
- Team Leadership & Collaboration
- Vendor Selection & Relationship Management
- Verbal and Written Communication
Certification
- NetSuite Functional Ultimate Guide & Complete Course Training - 2023
- Fundamentals of Microsoft Planner Training - 2023
- Women in Research/WIRe Accelerate Program Certificate, 2021
- HIPAA Essentials for Healthcare Professionals Certification, 2020
- Novel Writing Certification, 1999
- Short Story Writing Certification, 1998
Accomplishments
- Led team to achieve a 90% early project completion rate, earning recognition from upper management.
- Supported the deployment of a highly effective cloud-based database that significantly impacted call center efficiency and improved operations.
- Created project tracking protocol using Microsoft Planner.
- Steered strategic efforts in optimizing qualitative and quantitative interviewing processes
- Achieved over $1.5K in company savings by recognizing and minimizing overpayment of panel rewards.
- Built a consumer panel that expanded the sales team's product offerings.
- Maintained a database of over 20,000 records by investigating and updating information, providing interviewers with cleaner sample, resulting in a more efficient call process.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Qualitative Field and Project Manager
Maru Group, LLC
02.2023 - 08.2023
Project Manager
Schlesinger Group/Sago
03.2022 - 01.2023
Project Director
InsightsNow
10.2021 - 03.2022
Project Manager | Field Manager | Panel Administrator
Product Evaluations, Inc.
01.2004 - 08.2019
Associate Degree – Medical Administrative Assistant -
Ultimate Medical Academy (UMA)
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