Raeon Cohen
Edison
Summary
Dedicated Application Support Analyst at Bayada Home Health Care, skilled in enhancing software performance and user experience. Proven expertise in IT ticketing management and Windows troubleshooting, coupled with strong customer relationship management. Passionate about improving processes and fostering strong customer relationships to drive operational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Application Support Analyst
Bayada Home Health Care, ESA
Pennsauken
03.2024 - Current
- -Provide support, maintenance, and development for IT risk platforms as needed.
-Ensure smooth operation of software applications by troubleshooting issues and implementing solutions to enhance performance and user experience.
-Diagnose, analyze, and resolve application software issues while providing technical support to internal teams and external clients.
-Managed IT ticketing system in Jira, ensuring timely documentation, tracking, and resolution of issues
-Collaborate with cross-functional teams to improve system functionality and implement enhancements.
-Maintain thorough documentation of application issues, resolutions, and best practices to optimize future support efforts.
-Continuously identify opportunities for process improvements and efficiencies in application support and maintenance.
Desktop Support/Deployment Technician
RWJBarnabas Health
Newark
05.2023 - 01.2024
- Performed installation, configuration and troubleshooting of Windows operating systems.
- Configured network devices such as routers, switches, firewalls and wireless access points.
- Maintained a high degree of customer satisfaction through excellent communication skills.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Associate Technician
ZT Systems
Secaucus
07.2021 - 11.2021
- Maintained records of service requests along with detailed notes about troubleshooting steps taken.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Education
Bachelor of Science - Information Technology
Montclair State University
Montclair, NJ05-2021
Skills
- Application support
- Windows troubleshooting
- Network configuration
- IT ticketing management
- Customer relationship management
- Technical support
- Software maintenance
Certification
IAB Digital Marketing and Media Foundations CertificationIAB Digital Marketing and Media Foundations Certification
Timeline
Application Support Analyst
Bayada Home Health Care, ESA
03.2024 - Current
Desktop Support/Deployment Technician
RWJBarnabas Health
05.2023 - 01.2024
Associate Technician
ZT Systems
07.2021 - 11.2021
Bachelor of Science - Information Technology
Montclair State University
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