Overview
Work History
Education
Timeline
Generic

Raeonna Cohea

Overview

2026
2026
years of professional experience

Work History

Merchant Marine

USA
2025 - Current

Customer Service Representative

Central Financial Group
2018 - 2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Machine Operator

Electroux
2017 - 2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.

Education

High School Diploma -

Indiana High School
Indiana, PA
01-2016

Timeline

Merchant Marine

USA
2025 - Current

Customer Service Representative

Central Financial Group
2018 - 2021

Machine Operator

Electroux
2017 - 2018

High School Diploma -

Indiana High School

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Raeonna Cohea