MIRIELLE "Rae" Perry

Assisted with opening new property. Interviewed and hired team members. Responsible for training and development of team members. Creating schedules to ensure adequate floor coverage while minimizing labor hours. Ensure all policies and procedures are being followed in accordance with company policy and NVGCB regulations. Coaching team members and issuing progressive discipline. Maintaining excellent working relationships with other departments. Completing administrative work, ensuring all necessary paperwork is filed each day. Providing high-level guest service in line with We Win Hearts standards

Oversaw day-to-day operations of Slots, Beverage, Internal Maintenance, Cage, Security, and Race & Sportsbook departments while serving as Manager on Duty. Provided top-tier guest service in alignment with We Win Hearts standards. Dropped and reconciled 3-in-1 kiosks, jackpot kiosks, and race & sports kiosks. Coached, counseled, and issued progressive discipline. Kept accurate anti-money laundering records via New Wave in accordance with Title 31. Safeguarded company assets. Adhered to all standards set forth by company, property, NVCGB, NVLCB, and SNHD. Ensured all areas of property are in pristine condition for both guests and team members. Troubleshooted equipment across all departments. Made daily player development outreach calls to entice clientele to visit property.

Cultivated excellence on the casino floor by leading Guest Service Representatives (GSRs). Ensured GSRs worked their assigned sections, completing tasks in a timely manner, maintaining cleanliness of the casino floor, and conducting themselves with S.H.O.W. Service basics. Adjusted schedules to ensure coverage, accommodating for call outs, breaks, and early outs. Assisted GSRs with more complex jackpot types such as Foreign and No IDs. Processed ITIN applications. Interviewed candidates to find the best possible fit for new team members. Handled guest disputes with a high level of professionalism and knowledge, as well as on-the-fly risk management when providing recovery solutions. Maintained a great working relationship with other departments to ensure the needs of the casino floor and our guests are being met. Issued progressive discipline when needed in alignment with departmental policies. Managed accurate timekeeping records through Kronos. Provided pertinent updates on daily events via shift reports. Dedicated support, coaching, and mentorship to my sponsor team. Lead high energy Team Updates, informing my team of relevant information and preparing them for their upcoming shift. Piloted a new “Team Leader” program to be used across multiple properties, which provided GSRs with a dedicated ASM as their main point of contact for relevant information and problem solving. Assisted in creation of new video Team Updates which allowed GSRs to access pertinent property and local information in a fun, informative way.

Cultivated excellence on the casino floor by leading GSRs. Ensured GSRs worked their assigned sections, completing tasks in a timely manner, maintaining cleanliness of the casino floor, and conducting themselves with S.H.O.W. Service basics. Adjusted schedule to ensure coverage, accommodating for call outs, breaks, and early outs. Assisted GSRs with more complex jackpot types such as Foreign, No ID and taxes withheld. Handled guest disputes with a high level of professionalism and knowledge, as well as on-the-fly risk management when providing recovery solutions. Maintained a great working relationship with other departments to ensure the needs of the casino floor and our guests are being met. Issued progressive discipline when needed in alignment with departmental policies and CBA guidelines. Managed accurate timekeeping records through Kronos. Provided pertinent updates on daily events via shift reports. Dedicated support, coaching, and mentorship to my sponsor team. Lead high energy Team Updates, informing my team of relevant information and preparing them for their upcoming shift.

Provided superior guest service. Maintained exemplary knowledge of slot machines including reading menus, assessing pays/paylines, refill TITO tickets, check bill validators, among other tasks. Processed jackpots in accordance with policies set forth by MGMNH as well as MLGCA. Kept casino floor in pristine condition by removing trash and keeping chairs in an orderly fashion. Enrolled guests in MGM Rewards (formerly M Life) loyalty program as well as educate on benefits and uses of the M Life Rewards card. Trained and educated new GSRs on slot department procedures.

Enrolled guests in M Life Rewards loyalty program. Educated guests about uses and benefits of M Life Rewards card. Assisted guests in activating and redeeming FreePlay on slot machines. Informed guests regarding current promotions, drawings, giveaway, and perks applicable to them. Retained outstanding knowledge of M Life tiers, including exclusive benefits of each tier