Hi, I’m
Raequan Simmons
Tobyhanna,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
years of professional experience
1
Certification
Work History
ManpowerGroup
Pharmaceutical Production Technician
07.2024 - 08.2025
Job overview
- Diagnosed issues quickly and contacted supervisor to warn of potential project delays.
- Troubleshot and solved process equipment problems to minimize production downtime.
- Utilized computerized process control systems to monitor and adjust chemical process variables.
Turkish Airlines
Customer Passenger Service Agent
06.2023 - 06.2024
Job overview
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Announced flight status updates and information about gate changes over PA system.
Alorica
Customer Operations Representative
01.2022 - 06.2023
Job overview
- Managed a high call volume of inbound calls daily.
- Made suggestions to customers regarding services and products and processed upsells based on customer needs.
- Documented all interactions within the company CRM.
- Problem solved customer issues and complaints to ensure best solutions were provided and promote retention.
Education
Pocono Mountain West High SchoolPocono Summit, PA
High School Diploma
06.2018
Skills
- Sales Goals
- Data Entry
- Customer Service
- Complaint resolution
- Documentation review
Certification
Baptism
Timeline
Pharmaceutical Production Technician
ManpowerGroup
07.2024 - 08.2025
Customer Passenger Service Agent
Turkish Airlines
06.2023 - 06.2024
Customer Operations Representative
Alorica
01.2022 - 06.2023
Pocono Mountain West High School
High School Diploma
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