Raesandra Hamilton
Converse,TX
Summary
Detail-oriented professional with a proven track record in customer service and problem resolution. Known for adaptability and teamwork, consistently ensuring high standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pet Hotel Associate
Pet Smart
5435 TX-1604 Loop, San Antonio, TX 78253
11.2020 - 05.2021
- Collaborated with team members to ensure seamless operations and a positive experience for both pets and their owners.
- Improved efficiency of daily tasks by maintaining up-to-date records on each pet''s status throughout their stay at the hotel.
- Provided specialized care for pets with specific dietary or medical needs, ensuring adherence to owner-provided instructions.
- Prevented accidents or injuries by promptly identifying potential hazards within the facility and taking corrective action as needed.
- Monitored animals for behavioral problems and signs of health issues.
Guest Relations Associate
Six Flags Fiesta Texas
17000 IH 10 West, San Antonio, TX 78257
03.2019 - 11.2020
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Oversaw ticket sales and membership registrations to enhance visitor experience. Managed account processing to ensure timely and accurate financial reporting.
- Guided guests in navigating membership accounts to enhance user experience and satisfaction.
- Guided new team members through customer service protocols and park operations training.
Medical Screener
Octapharma Plasma Center
5330 Walzem Rd, San Antonio, Texas 78218
01.2020 - 08.2020
- Facilitated registration of new and existing plasma donors.
- Conduct basic screening procedures (e.g. reviewing health-related documents, taking vital signs, and performing finger sticks)
- Maintain compliance with SOP, Osha, Hippa standards, current Good Manufacturing Procedures (cGMP), and regulatory guidelines
Stadiums Hostess
Seaword
10500 Seaworld Drive San Antonio, Texas 78251
12.2016 - 09.2017
- Greeted guests and assisted with stadium seating.
- Provided directions and answered guest questions about shows and park attractions.
- Helped manage crowd flow before and after events.
- Ensured guest safety and clear aisles during performances.
- Delivered friendly customer service in a fast-paced environment.
Education
Bachelor of Science in Nursing - Nursing
Galen College of Nursing
San Antonio, TX03-2026
Associate of Science - Biology
Palo Alto College
San Antonio, TX05-2022
High School Diploma -
East Central High School
San Antonio, TX06-2018
Skills
- ability to under pressure
- detail-oriented approach
- customer service
- effective problem resolution
Certification
BLS Certification, AHA — Expires 2028
Timeline
Pet Hotel Associate
Pet Smart
11.2020 - 05.2021
Medical Screener
Octapharma Plasma Center
01.2020 - 08.2020
Guest Relations Associate
Six Flags Fiesta Texas
03.2019 - 11.2020
Stadiums Hostess
Seaword
12.2016 - 09.2017
Bachelor of Science in Nursing - Nursing
Galen College of Nursing
Associate of Science - Biology
Palo Alto College
High School Diploma -
East Central High School