Raesean Osborne
Charlotte,NC
Summary
Proven leader in disaster response and recovery, excelling in customer service and project management. At FEMA Corps, spearheaded volunteer recruitment and significantly contributed to community restoration post-Hurricane Michael. Skilled in sales and negotiation, demonstrated at Tranzact Insurance Solutions by ensuring regulatory compliance and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Health Insurance Agent
Tranzact Insurance Solutions
01.2021 - 07.2024
- Handled inbound and outbound calls, providing excellent customer service and support.
- Sold health insurance policies, ensuring compliance with all regulatory requirements.
- Assisted customers with inquiries, resolving issues promptly and efficiently.
- Transferred calls to appropriate departments, maintaining seamless communication and customer satisfaction.
Admissions Coordinator
Southeastern College
01.2022 - 07.2023
- Conducted 100+ outbound calls daily and handled inbound inquiries to assist prospective students.
- Maintained accurate records of all interactions in the system.
- Led campus tours, providing comprehensive overviews of campus life.
- Managed the student enrollment process and prepared students for orientation.
- Educated prospective students on various college programs.
- Collaborated with different departments to streamline the enrollment process.
FEMA Corps Member
FEMA Corps
07.2018 - 04.2019
- Assisted with flood zone inspections and provided support in FEMA offices, contributing to efficient disaster relief operations.
- Conducted door-to-door outreach to sign up citizens for disaster relief programs, enhancing community recovery efforts.
- Cleared debris and provided cleanup assistance following Hurricane Michael in 2018, directly aiding in community restoration.
- Organized and planned volunteer opportunities for the team at a homeless shelter, improving team performance and community impact.
- Acted as the team recruiter, successfully engaging and enlisting new volunteers, strengthening the volunteer force.
Education
Bachelor of Arts - English
UNC Charlotte
Charlotte, NC12.2017
Skills
- Customer Service
- Sales and Negotiation
- Communication
- Project Management
- Data Entry and Record Keeping
- Team Leadership
- Volunteer Coordination
- Disaster Response and Recovery
Licenses
Accident and Health or Sickness
Med Supp/ Long Term Care
Life
Timeline
Admissions Coordinator
Southeastern College
01.2022 - 07.2023
Health Insurance Agent
Tranzact Insurance Solutions
01.2021 - 07.2024
FEMA Corps Member
FEMA Corps
07.2018 - 04.2019
Bachelor of Arts - English
UNC Charlotte
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