Raesen Matutu
Coralville,IA
Summary
Motivated professional with 6+ years of experience in Information Technology. Currently serving as a VoIP System Analyst at Iowa Health Care, specializing in data analysis and migration. Skilled in configuring firewalls and IDS tools to ensure secure access and permissions. Holds industry certifications including CompTIA Network+ and Security+. Committed to continual growth and system security.
Results-driven IT Consultant known for high productivity and efficient task completion. Specialize in network security, cloud computing solutions, and data analysis. Excel in problem-solving, communication, and project management to deliver optimal technology strategies and implementations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Consultant / VoIP System Analyst
IOWA Health Care
Iowa City
08.2023 - Current
- Supporting all departmental services, install, tune, and apply maintenance releases to supported hardware and applications of moderate complexity to improve performance
- Handle as a team the deployment of Avaya phone systems
- Additionally, we independently install hardware and software related to teaching technologies while following all security and licensing requirements
- We test new software and hardware versions independently
- Monitor and maintain the Avaya Cloud Admin portal to better assist end-users with VoIP related issues
- Collaborate with cross-functional teams to gather requirements and design IT solutions that meet the needs of University of Iowa Hospital and Clinics
- Analyze data and provide insights to improve IT systems and processes at University of Iowa Hospital and Clinics
NOC Specialist
GreatAmerica Financial Services
Cedar Rapids
02.2022 - 11.2022
- As a Network Operations Center (NOC) specialist, I played a crucial role within the team in installing, managing, and testing systems that connect computers within an organization
- I had the opportunity to monitor networks, servers, and applications, troubleshoot issues, and provide valuable customer support
- Working in the telecom and IT industries, I had the chance to help companies solve technical problems and contribute to their success
- Managing projects and trouble tickets
- Maintaining and repairing systems, such as firewalls, server routing, IP switching, and remote access protocols
- Identifying areas that require equipment modifications and upgrades
IT Consultant
SCTP /Kinshasa
Hybrid
07.2020 - 11.2021
- Incredibly had a chance to pinpoint and suggest IT solutions that align perfectly with the business goals and objectives, guaranteed maximum efficiency and effectiveness
- Analyzed the IT infrastructure and pinpoint any gaps or areas for improvement that will boost productivity and cost-effectiveness
- Furthermore, I had carried out regular security audits and assessments to identify vulnerabilities and recommend necessary measures to mitigate risks in our system
- Conducted regular security audits and assessments to identify vulnerabilities and recommend appropriate measures to mitigate risks
- Provided training and support to employees on new IT solutions and technologies implemented to ensure effective adoption and usage
Member Service Representative
Veridian Credit Union
Coralville
04.2018 - 06.2020
- Develop and maintain a deep understanding of Veridian Credit Union's products and services to effectively assist members in selecting the best options for their financial needs
- Proactively identify member needs and provide recommendations for credit union products and services that align with their financial goals and objectives
- Providing personalized and exceptional customer service to credit union members, ensuring their needs and concerns are addressed in a timely and satisfactory manner
Help Desk
Ruffalo Noel Levitz
Cedar Rapids
09.2016 - 04.2018
- Prioritizing and managing incoming questions and service desk tickets
- Investigating and resolving hardware and software glitches
- Keeping the company's knowledge base current and valuable
- Resolving technical issues quickly and efficiently
Education
BAs - Cybersecurity and Information Assurance
Western Governors University
10.2024
AAs - Network and System Admin
Kirkwood Community College
05.2020
Skills
- DLP
- ITIL v4 Proficiency
- SQL
- Remote support
- Incident Response
- Cybersecurity and GRC
- Project management
- Cloud computing
- SOAR Tools
- Security policy implementation
- Data Analytics
- Information Security
- IT risk management
- Root Cause Analysis
Certification
- CompTIA PenTest+
- CompTIA Security+ Ce
- Associate ISC2 SSCP
- CompTIA Network+ Ce
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Accomplishments
- Co-Founded Bantu Academy
Timeline
IT Consultant / VoIP System Analyst
IOWA Health Care
08.2023 - Current
NOC Specialist
GreatAmerica Financial Services
02.2022 - 11.2022
IT Consultant
SCTP /Kinshasa
07.2020 - 11.2021
Member Service Representative
Veridian Credit Union
04.2018 - 06.2020
Help Desk
Ruffalo Noel Levitz
09.2016 - 04.2018
- CompTIA Security+ Ce
- Associate ISC2 SSCP
- CompTIA Network+ Ce
BAs - Cybersecurity and Information Assurance
Western Governors University
AAs - Network and System Admin
Kirkwood Community College
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