RAESHA JAMES
Pensacola,USA
Summary
Passionate and highly skilled in helping individuals overcome challenging life situations and dedicated to supporting them in reaching their full potential. Possess the ability to analyze data, develop effective strategies, and provide solutions to complex problems. Seeking an opportunity to leverage skills and knowledge to contribute to team success. Demonstrated empathy and effective communication skills that have allowed building trust with clients and collaborating seamlessly with peers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School Social Worker
S.L. Jones Christian Academy
08.2023 - Current
- Implemented evidence-based programs aimed at improving school climate and promoting positive behavior among students.
- Field supervisor for BSW, MSW, and MHP university students
- Educated faculty on how best to respond when faced with challenging behaviors exhibited by students.
- Provided individual and group counseling sessions to students with mental health issues.
- Created behavior plans that were tailored to meet the unique needs of each student's situation.
- Conducted assessments of student needs and developed appropriate plans for intervention or referral services.
- Worked closely with school administration and community partners to create and implement effective strategies aimed at improving student outcomes and overall well-being.
- Organized workshops and seminars focused on topics such as bullying prevention, anger management, conflict resolution, and stress reduction techniques.
- Referred clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance, and provided concrete information, such as where to go and how to apply.
- Provided support in such areas as grief, stress, and chemical dependency.
Youth Mentor
EPPS Christian Center
05.2023 - 02.2024
- Formed relationships with youths by planning and participating in activities.
- Helped youth develop and maintain coping skills to resolve matters positively.
- Utilized creative teaching methods such as role playing exercises and simulations to increase understanding of concepts being taught.
- Introduced youth to positive or creative outlets to minimize exposure to negative influences.
- Monitored youth during activities, field trips and special events.
- Conducted youth workshops to encourage communication, teamwork and cooperation.
- Monitored mentees' academic progress by reviewing grades and test scores and providing feedback on areas needing improvement.
Social Work Intern
S.L. Jones Christian Academy
10.2022 - 05.2023
- Utilized referral networks and resources for clients in need of additional assistance.
- Demonstrated effective communication skills when working with individuals from diverse backgrounds and cultures.
- Established an open dialogue between staff members about challenges encountered during casework activities.
- Collaborated with other professionals within a multi-disciplinary team environment to coordinate care for clients.
- Adhered to ethical standards established by state regulations governing social work practice.
- Assisted clients in advocating for their rights by providing education regarding available resources and legal options.
- Intervened in crisis situations utilizing de-escalation techniques to ensure safety of all involved parties.
- Connected patients to available community programs and events for further support and assistance.
- Worked closely with individual patients to set and achieve specific goals.
- Participated in case reviews and provided feedback to other professionals.
- Monitored client compliance with treatment plans while providing ongoing guidance and support.
- Utilized trauma-informed approaches when working with survivors of domestic violence or sexual assault.
- Built respectful and trusting relationships with clients.
Social Work Intern
Health and Hope Clinic
08.2022 - 10.2022
- Established an open dialogue between staff members about challenges encountered during casework activities.
- Demonstrated effective communication skills when working with individuals from diverse backgrounds and cultures.
- Collaborated with other professionals within a multi-disciplinary team environment to coordinate care for clients.
- Adhered to ethical standards established by state regulations governing social work practice.
- Assisted clients in advocating for their rights by providing education regarding available resources and legal options.
- Monitored client compliance with treatment plans while providing ongoing guidance and support.
Youth Group Leader
Creative School Age Child Care
07.2021 - 10.2021
- Served as a role model for youth by demonstrating respectful behaviors at all times.
- Organized and led youth retreats that emphasized the importance of healthy relationships, communication, and problem solving.
- Developed lesson plans for imparting valuable spiritual knowledge and viewpoints.
- Developed and implemented effective youth programs that helped build self-esteem, teamwork, and leadership skills.
- Monitored participant attendance records to ensure all individuals had access to services offered by the organization.
School Social Work Intern
Dixon School of Arts & Science
01.2021 - 04.2021
- Incorporated creative activities into therapeutic interventions to engage children with a variety of learning styles.
- Adhered to ethical principles outlined by professional organizations such as the National Association of Social Workers.
- Participated in regular IEP meetings to discuss educational goals for special education students.
- Researched relevant topics related to school social work such as trauma-informed care or bullying prevention.
- Collaborated with teachers, administrators, parents and guardians, and outside agencies to ensure the best possible outcomes for students.
Receptionist
Stepabove Graphics
06.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Agent/Customer Service
Alorica
06.2018 - 12.2018
- Provided the customer with daily sales
- Managed workload independently with minimal supervision from the team lead or manager.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Receptionist
Stepabove Graphics
06.2016 - 06.2018
- Handled cash and credit card payments with accuracy.
- Greeted visitors warmly and ensured they had a positive experience.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Managed daily calendar appointments for staff members.
Fulfillment Associate
Belk
11.2017 - 01.2018
- As a Fulfillment Associate, I have developed excellent organizational and time management skills to ensure the efficient completion of tasks.
- Followed safety protocols to protect merchandise from damage.
- Managed inventory and prepared orders for shipment within a tight deadline.
- Followed company policies and procedures to drive safety of associates and customers.
Receptionist
Escambia County School District Wellness Center
08.2015 - 05.2016
- Enforced rules and regulations within the facility to maintain a safe environment.
- Greeted members and guests in a friendly and professional manner.
- Scheduled appointments for personal trainers and other services offered at the gym.
- Managed all incoming requests for fitness classes, equipment repairs, and locker rooms, ensuring proper follow-up was provided when necessary.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
Education
Master's degree - Social Work
The University of West Florida
Pensacola, FL05.2023
Bachelor of Arts - Social Work
Florida Agricultural And Mechanical University
Tallahassee, FL04.2021
Associate of Arts - Elementary Education
PENSACOLA STATE COLLEGE
Pensacola, FL05.2018
High School Diploma -
PINE FOREST HIGH SCHOOL
Pensacola, FL05.2016
Skills
- Proficient in customer service duties for over four years
- Effective classroom management
- Experienced in Microsoftware for over five years
- Counseling for individuals and groups
- Experienced in Prezi presentations
- Cash handling expertise
- Administrative support role
- Crisis Intervention
- Supervision and Management
- Client case management
- Educational leadership abilities
- Mental health advocacy
- Healthcare clinic services
Certification
Clinical Documentation and Treatment Planning
Timeline
School Social Worker
S.L. Jones Christian Academy
08.2023 - Current
Youth Mentor
EPPS Christian Center
05.2023 - 02.2024
Social Work Intern
S.L. Jones Christian Academy
10.2022 - 05.2023
Social Work Intern
Health and Hope Clinic
08.2022 - 10.2022
Youth Group Leader
Creative School Age Child Care
07.2021 - 10.2021
School Social Work Intern
Dixon School of Arts & Science
01.2021 - 04.2021
Receptionist
Stepabove Graphics
06.2020 - 04.2021
Agent/Customer Service
Alorica
06.2018 - 12.2018
Fulfillment Associate
Belk
11.2017 - 01.2018
Receptionist
Stepabove Graphics
06.2016 - 06.2018
Receptionist
Escambia County School District Wellness Center
08.2015 - 05.2016
Master's degree - Social Work
The University of West Florida
Bachelor of Arts - Social Work
Florida Agricultural And Mechanical University
Associate of Arts - Elementary Education
PENSACOLA STATE COLLEGE
High School Diploma -
PINE FOREST HIGH SCHOOL
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