Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raesheem Davis

Phoenix,AZ

Summary

Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.

Overview

8
8
years of professional experience

Work History

Customer Car Associate

BetMGM
11.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
  • Provided exceptional service by consistently meeting or exceeding key performance indicators.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Documented player information in delivery system to initiate standard responses based on particular needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Lincoln Financial
08.2023 - 10.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Cashier

The Cheesecake Factory
11.2020 - 07.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Provided backup support for other positions when needed, showcasing versatility.
  • Greeted customers entering the restaurant and responded promptly to customer needs.
  • Used POS system to enter orders, process payments and issue receipts.

Front Desk Agent

Sonesta ES Suites
10.2015 - 07.2020
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Education

High School Diploma -

Flagstaff High School
Flagstaff, AZ
05.2013

Skills

  • Call Center Experience
  • Live Chat Support
  • Customer Education
  • Complaint Handling
  • Multitasking
  • Adaptability
  • Product Knowledge
  • Time Management

Timeline

Customer Car Associate

BetMGM
11.2023 - Current

Customer Service Representative

Lincoln Financial
08.2023 - 10.2023

Cashier

The Cheesecake Factory
11.2020 - 07.2023

Front Desk Agent

Sonesta ES Suites
10.2015 - 07.2020

High School Diploma -

Flagstaff High School

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Raesheem Davis