Raeshun Mccoy-Presha
Dallas
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. A strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
SNAP Operations Specialist
Equus- Workforce Solutions of Greater Dallas
06.2025 - 09.2025
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated interpersonal skills by building positive relationships with others.
Administrative Clerk
Texas Health and Human Services
05.2022 - 02.2023
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Processed and prepared documents such as business or government forms and expense reports.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Customer Service Agent
FEMA
02.2021 - 08.2021
- Followed established procedures to enter and process data correctly.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Unemployment Claims Specialist
Texas Workforce Commission
10.2019 - 02.2021
- Assisted clients with completion of applications.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Pharmacy Clerk
Department of Veteran Affairs
04.2018 - 08.2019
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Verified prescription information prior to entry in pharmacy computer system.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Confirmed customer information and insurance eligibility for prescriptions.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Customer Service Representative
AIL Insurance-Globe Life
05.2017 - 02.2018
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Premier High School
Waco, TXMaster of Science - Massage Therapy
McLennan Community College
Waco, TX05-2022
Skills
- Quantitative skills
- Experience in leadership
- Data entry proficiency
- Insurance verification
- Microsoft office proficiency
- Customer relationship management
- 40 WPM
- Problem-solving skills
Timeline
SNAP Operations Specialist
Equus- Workforce Solutions of Greater Dallas
06.2025 - 09.2025
Administrative Clerk
Texas Health and Human Services
05.2022 - 02.2023
Customer Service Agent
FEMA
02.2021 - 08.2021
Unemployment Claims Specialist
Texas Workforce Commission
10.2019 - 02.2021
Pharmacy Clerk
Department of Veteran Affairs
04.2018 - 08.2019
Customer Service Representative
AIL Insurance-Globe Life
05.2017 - 02.2018
High School Diploma -
Premier High School
Master of Science - Massage Therapy
McLennan Community College
Similar Profiles
Leeann SpellLeeann Spell
TANF/RESEA/SNAP Job Developer/Business Services at EQUUS-Workforce Solutions GreaterTANF/RESEA/SNAP Job Developer/Business Services at EQUUS-Workforce Solutions Greater
Natay BarrettNatay Barrett
Remote Customer Service Specialist at Workforce Solutions Greater DallasRemote Customer Service Specialist at Workforce Solutions Greater Dallas
Yamiris CarterYamiris Carter
Office Admin. Lead at Equus Workforce Solutions - Arbor E & T, LLCOffice Admin. Lead at Equus Workforce Solutions - Arbor E & T, LLC
Cameron LeeCameron Lee
Usher/Ticket Taker at Dallas Summer MusicalsUsher/Ticket Taker at Dallas Summer Musicals
Mary MaloneMary Malone
Server / Hotel Room Attendant at The Cliff House at Pikes PeakServer / Hotel Room Attendant at The Cliff House at Pikes Peak