Raeshun McCoy Presha
Dallas
Summary
Knowledgeable and dedicated customer service professional with extensive experience for over 7+ year in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Massage Therapist
Massage Heiress
07.2022 - 01.2024
- Provided therapeutic massage services independently and in collaboration with a partner for special events, couples' massages, and bridal parties.
- Delivered customized treatments using techniques like Swedish, Deep Tissue, and others based on client needs.
- Ensured a relaxing atmosphere and consistently received high satisfaction ratings from clients.
- Managed the entire session cycle, including setup, client interaction, and post-session cleanup.
Medical Massage Therapist
Allied Wellness
01.2022 - 02.2023
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Provided clear, concise instructions to clients to prepare for massage services.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Administrative Clerk
Texas Health and Human Services
05.2022 - 12.2022
- Streamlined department operations by providing clerical support and maintaining accurate records.
- Coordinated document processing between teams and external agencies to ensure accuracy and efficiency.
- Assisted in ensuring compliance with state regulations and internal policies related to sensitive documents.
Customer Service Representative
ARAMARK, Baylor Dining Services
02.2022 - 05.2022
- Assisted customers with payment setup, billing inquiries, and menu-related services.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Observed food service operations to obtain knowledge of large-scale dining services catering to diners with varied meal requirements.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Customer Service Agent
FEMA
02.2021 - 08.2021
- Supported clients navigating the FEMA claims process, ensuring timely assistance during disaster recovery efforts.
- Exceeded performance benchmarks for call speed, accuracy, and volume while handling complex cases.
- Utilized CRM software to track interactions and ensure efficient follow-ups and case resolutions.
- De-escalated challenging customer concerns and resolved issues with professionalism.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Unemployment Call Center Representative
Texas Workforce Commission
09.2019 - 02.2021
- Assisted claimants with the unemployment benefits process, ensuring accurate claims processing and resolution.
- Managed high call volumes, delivering efficient and professional service to maintain claimant satisfaction.
- Documented all claims and inquiries, ensuring compliance with state regulations and timely processing.
- Provided clear guidance to claimants, addressing complex issues and offering solutions.
Pharmacy Clerk
Department of Veterans Affairs
04.2018 - 08.2019
- Processed prescription orders, ensuring accuracy and timely delivery to veterans.
- Handled a high volume of inbound calls, providing essential medication information to clients.
- Verified prescription information prior to entry in pharmacy computer system.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Customer Service Representative
AIL Insurance
05.2017 - 02.2018
- Responded to customer requests for services, and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
Education
Massage Therapy Program -
McLennan Community College
Waco, TX05-2022
High School Diploma -
Premier High School
Waco, TX02-2012
Skills
- Client relationship building
- Data entry proficiency
- Sales strategies
- Customer education
- Escalation management
- Customer support
- Service recommendations
- Account management
- Negotiation tactics
- Resolving issues
- Quality assurance optimization
- Typing 40 wpm
Certifications And Skills
- Massage Therapy Techniques: Swedish, Deep Tissue, and others.
- Proficient in: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), CRM Software & Data Entry Systems, Payment Systems
- MCC Foundation Scholarship Recipient
Languages
English
Timeline
Massage Therapist
Massage Heiress
07.2022 - 01.2024
Administrative Clerk
Texas Health and Human Services
05.2022 - 12.2022
Customer Service Representative
ARAMARK, Baylor Dining Services
02.2022 - 05.2022
Medical Massage Therapist
Allied Wellness
01.2022 - 02.2023
Customer Service Agent
FEMA
02.2021 - 08.2021
Unemployment Call Center Representative
Texas Workforce Commission
09.2019 - 02.2021
Pharmacy Clerk
Department of Veterans Affairs
04.2018 - 08.2019
Customer Service Representative
AIL Insurance
05.2017 - 02.2018
Massage Therapy Program -
McLennan Community College
High School Diploma -
Premier High School
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