Summary
Overview
Work History
Education
Skills
Timeline
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RaeShun Self

Augusta,GA

Summary

Dependable and successful bartender providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

7
7
years of professional experience

Work History

Bartender/ Server/ Hostess

Red Lobster
09.2015 - 07.2022
  • Bartenders help our guests celebrate by preparing signature beverages in a fun, friendly atmosphere.
  • Must be skilled in multi-tasking, communication, and attention to detail.
  • Show proficiency in following recipes, upholding company specifications and standards, and keeping the bar stocked and clean.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Servers work in restaurant dining areas to ensure the efficient delivery of quality food and service
  • Workers greet patrons, answer questions about menu items, record guest orders, and serve prepared meals and beverages
  • Additional job duties include securing payments, operating computerized cash register systems to finalize sales transactions, and cleaning tables for new guests
  • Hosts work restaurant front ends
  • Primary roles in restaurant services include greeting customers, answering telephones, taking reservations, seating patrons, and explaining specials and menu items
  • Host jobs require a great deal of interpersonal communication, patience, and must exude friendly, professional attitudes at all times.

Bartender/Server

Applebee's Neighborhood Grill & Bar
09.2020 - 12.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained clean and organized bar to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Sales Consultant

Xfinity (Comcast)
07.2017 - 07.2019
  • Provide superior customer service with all customer interactions
  • Deep understanding of XFINITY products and services; effectively inform and educate customers
  • Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives
  • Understand XFINITY products capabilities and how they outperform the competition
  • Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements
  • Position devices, mobile devices and 3rd party accessories as part of core product offering
  • Set high standard by meeting or exceeding sales & customer satisfaction goals
  • Support store operations including inventory, equipment transactions and payment activity
  • Thrive in a fast paced, high-energy, rapidly changing environment
  • Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps
  • Complies with all operational policies and procedures and Comcast code of conduct Completes all courses in the training curriculum
  • Must be able to work a flexible schedule that includes evenings, weekends and certain holidays
  • May be asked to work in alternate XFINITY Stores outside of home base store
  • Regular, consistent and punctual attendance
  • Requires travel throughout the store to greet and direct customers, perform product demo at various stations
  • Drop-off and pick-up equipment for customers back of house
  • Other duties and responsibilities as assigned.

Education

High School Diploma -

Grovetown High School
Grovetown, GA
05.2012

Skills

  • Health Codes Compliance
  • Basic Accounting
  • Food Running
  • Payment Processing
  • Suggestive Selling
  • Beverage Preparation
  • Menu Memorization
  • Food Service
  • Handling Difficult Customers
  • Outgoing Personality

Timeline

Bartender/Server

Applebee's Neighborhood Grill & Bar
09.2020 - 12.2021

Sales Consultant

Xfinity (Comcast)
07.2017 - 07.2019

Bartender/ Server/ Hostess

Red Lobster
09.2015 - 07.2022

High School Diploma -

Grovetown High School

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RaeShun Self