Raesianna Estell
Charlotte,NC
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience.
Overview
4
4
years of professional experience
Work History
Customer Service
Ikea
05.2023 - 09.2024
- At Ikea I watch the self checkouts assist customers when they need help and make sure before they leave they are satisfied
- I also help make returns, gathering items for online orders and I help come up with fun activities and watch the kids over in small-land our in store daycare!
Cashier and Assistance DSD Receiver
Food Lion
06.2021 - 01.2023
- I was checking people out bagging and grocery items
- Now I check in vendors making sure the correct amount of product is there
- I order new products when needed and I do date rotations on all the products within the store
Deli
Walmart
08.2021 - 02.2022
- Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
- Reduced food waste by implementing proper inventory management and rotation practices.
- Developed loyal customer relationships through knowledgeable assistance with specialty products such as cheeses, meats, and prepared foods.
Cashier and Line Worker
Wendys
11.2020 - 04.2021
- I took orders and worked the drive thru window passing out food and taking money
- For a short period of time I did fries and dishwashing
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High school -
North Mecklenburg high school
Huntersville, NC07.2021
Skills
- Complaint Handling
- Customer Engagement
- Relationship Building
- Team Collaboration
References
- Briana Tinsley, Ikea Manager, Briana.tinsley95@gmail.com, 860-997-4236
- Deijah Coats, Walmart Manager, deijahcoats@gmail.com, 980-240-2921
- Shaun, Ikea Manager, 973-914-5688
- Mrs. Graves, High School Teacher, whitney1.graves@cms.k12.nc.us
- Cynia Davis, Co-worker, 704-497-4144
- Kaileb Spey, Co-worker, 980-474-9513
Timeline
Customer Service
Ikea
05.2023 - 09.2024
Deli
Walmart
08.2021 - 02.2022
Cashier and Assistance DSD Receiver
Food Lion
06.2021 - 01.2023
Cashier and Line Worker
Wendys
11.2020 - 04.2021
High school -
North Mecklenburg high school
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