Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Affiliations
Languages
Disclaimer
References
Timeline
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Raetina Wilson

Dallas,TX

Summary

Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead Call Center Rep

State Farm Insurance Company
Richardson, TX
09.2015 - 07.2022
  • Trained new employees on company procedures and customer service best practices.
  • Maintained professionalism while handling customer interactions via phone and email.
  • Answered incoming customer calls, assisting with product inquiries and billing questions.
  • Engaged callers to confirm information and resolve issues effectively.
  • Consistently met or exceeded benchmarks for call speed, accuracy, and volume.

Underwriting Service Assistant/Call Center Rep

State Farm Insurance Company
Bakersfield, CA
03.2008 - 09.2015
  • Reviewed and processed applications to ensure accuracy prior to final approval.
  • Assisted Underwriters in data gathering and analysis for assessing applicant eligibility.
  • Provided guidance to customers during application processes to improve comprehension.
  • Evaluated risk factors and insurance applications, facilitating informed Underwriter decisions.

Executive Assistant

State Farm Insurance Company
Bakersfield, CA
01.2002 - 03.2008
  • Coordinated executive schedules and managed calendar appointments for leadership team.
  • Organized company meetings and prepared necessary materials for presentations.
  • Streamlined office processes to improve administrative workflow and support operations.
  • Developed travel itineraries and coordinated logistics for business trips effectively.
  • Managed communication between executives and internal/external stakeholders efficiently.
  • Supported project management initiatives by tracking deadlines and deliverables regularly.
  • Maintained confidential records and files related to executive operations.
  • Monitored incoming emails and responded accordingly in a timely manner.

Human Resources Department Secretary I & II

State Farm Insurance Company
Bakersfield, CA
01.1999 - 01.2002
  • Coordinated scheduling and logistics for office meetings to improve operational efficiency.
  • Managed departmental correspondence on insurance operations, ensuring clear communication.
  • Prepared reports and presentations aligned with team objectives and project goals.
  • Assisted onboarding of new employees by delivering essential training materials.
  • Mentored staff to enhance operational effectiveness and team performance.
  • Oversaw annual salary and benefits administration for over 45 employees.
  • Collaborated with team members to optimize record-keeping procedures, increasing accuracy.

Education

Occupational Therapy Aide -

Penn Foster
CA
12-2013

BS - Business Management

University of Phoenix
Central Valley, CA
01.2008

Skills

  • Customer service
  • Employee training
  • Call management
  • Data entry
  • Insurance expertise
  • Documentation review
  • Communication skills
  • Conflict resolution

Certification

State License was Issued: TX

Volunteer Experience

Volunteer at local church, Convalescent, Habitat for Humanity, Junior Achievement and local book club

Affiliations

  • Notary Republic
  • Certifield Loan Signing Agent
  • Urban Gardening
  • Seamstress and Blanket Maker

Languages

English
Professional

Disclaimer

I certify that answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision, including verification of professional license as required and background investigations which may include an examination of educational credentials, criminal convictions, and driving records as required by the responsibilities of the position. I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an "at will" nature, which means that the employee may resign at any time, and Select Medical may discharge the employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document, or by conduct, unless such changes are specifically acknowledged in writing by an authorized executive of Select Medical. I also understand that employment with Select Medical and its’ subsidiaries or divisions may be contingent upon proof of a physical exam. Additionally, I understand that employment with Select Medical will be contingent upon successful completion of Code of Conduct and HIPAA training and other training modules as required for the position. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in immediate discharge. I understand, also, that I am required to abide by all the rules and regulations set forth by Select Medical and its’ subsidiaries and divisions. I certify that I am not and never have been excluded from any federally funded healthcare program, including Medicare or Medicaid, and, if hired, I agree to immediately disclose any threatened or proposed exclusion. I also understand that I have an affirmative duty to report any investigations by a duly authorized licensing and sanctioning authority. Signature of Applicant Raetina Wilson 9/12/2017 1:27 AM (checking the checkbox above is equivalent to a handwritten signature)

References

References available upon request.

Timeline

Lead Call Center Rep

State Farm Insurance Company
09.2015 - 07.2022

Underwriting Service Assistant/Call Center Rep

State Farm Insurance Company
03.2008 - 09.2015

Executive Assistant

State Farm Insurance Company
01.2002 - 03.2008

Human Resources Department Secretary I & II

State Farm Insurance Company
01.1999 - 01.2002

Occupational Therapy Aide -

Penn Foster

BS - Business Management

University of Phoenix