Raetoya Leazer
Milwaukee,WI
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
10
10
years of professional experience
Work History
Cashier/Sales Associate
Goodwill
Milwaukee, WI
01.2023 - 03.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Store Associate
Citi Trends
Milwaukee, WI
05.2022 - 09.2022
- Demonstrated excellent customer service skills at all times.
- Assisted customers with product selection based on their needs and preferences.
- Operated scanning equipment for price checks and stock replenishment.
- Resolved customer complaints promptly with professionalism and courtesy.
- Answered telephone to give callers store information and look up order details.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Retail Sales Associate Cashier
Dollar Tree
Milwaukee, WI
10.2021 - 02.2022
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Stocked shelves and maintained product displays.
- Helped other team members as needed during peak business times.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Greeted customers and provided excellent customer service.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
Host/Busser
Red Lobster
Milwaukee, WI
10.2021 - 12.2021
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Assisted servers in seating guests by escorting them to their tables.
- Took reservations over phone and in person.
- Processed payments from customers using a POS system.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Checked identification for guests who appeared under age 21.
Caregiver
Angels Care Home Health
Milwaukee, WI
06.2021 - 07.2021
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Accompanied clients to social events such as movies or plays.
- Coordinated transportation services for clients when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Price Change Team Member
Meijer
Milwaukee, WI
09.2020 - 02.2021
- Collaborated with other departments to create strategies for successful implementation of pricing changes.
- Developed training materials used by staff members responsible for updating product prices in store databases.
- Reviewed and updated pricing information in the company database to ensure accuracy.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Cashier/Crew Member
Wendy's
Malvern, AR
09.2018 - 09.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Walmart
Malvern, AR
09.2017 - 08.2018
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
Subway Sandwich Artist
Subway
Malvern, AR
08.2017 - 09.2017
- Verified that prepared food met quality standards prior to serving it to customers.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours when necessary.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Greeted customers and provided product knowledge.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
Customer Service Representative
Sykes Call Center
Malvern, AR
07.2013 - 01.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
GED -
Malvern Workforce Center
Malvern, AR05-2009
Skills
- Product Recommendations
- Payment Processing
- Cash Handling
- Customer Assistance
- ID Verification
- POS Systems
- Merchandise Restocking
- Loyalty Program Promotion
- Customer service excellence
Timeline
Cashier/Sales Associate
Goodwill
01.2023 - 03.2023
Store Associate
Citi Trends
05.2022 - 09.2022
Retail Sales Associate Cashier
Dollar Tree
10.2021 - 02.2022
Host/Busser
Red Lobster
10.2021 - 12.2021
Caregiver
Angels Care Home Health
06.2021 - 07.2021
Price Change Team Member
Meijer
09.2020 - 02.2021
Cashier/Crew Member
Wendy's
09.2018 - 09.2019
Cashier
Walmart
09.2017 - 08.2018
Subway Sandwich Artist
Subway
08.2017 - 09.2017
Customer Service Representative
Sykes Call Center
07.2013 - 01.2014
GED -
Malvern Workforce Center