Raeven Alicea
Ft. Pierce,FL
Summary
Dynamic retail professional with extensive experience at Ross Stores, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and accuracy in cash handling. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Ross Stores
04.2024 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shift Manager
Ross Stores
07.2021 - 09.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Store Manager
Claires Stores Inc
09.2022 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Department Coordinator
Tjmaxx
09.2019 - 07.2021
- Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decisionmaking.
- Developed and implemented training programs to enhance staff skills and productivity.
Education
Satellite High School
05.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Ross Stores
04.2024 - 03.2025
Store Manager
Claires Stores Inc
09.2022 - 03.2023
Shift Manager
Ross Stores
07.2021 - 09.2022
Department Coordinator
Tjmaxx
09.2019 - 07.2021
Satellite High School
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