Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

RaeVen Bennett

Southport,NC

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Toms Transportation
Southport, NC
03.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Manager

Nancy Jos Bakery
Oak Island , NC
04.2016 - 06.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Approved regular payroll submissions for employees.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Customer Service Representative

Amazon
Sanford, NC
06.2014 - 09.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Customer Service Representative

Direct TV
Sanford, NC
04.2012 - 01.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Education

Associate Of Industrial Engineering - Engineering Technology

Central Carolina Community College
Sanford, NC
01.2010

Skills

  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Interpretation and Translation Services
  • Order and Refund Processing
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Cash Register Operations
  • Customer Service and Assistance
  • Teller Transactions
  • Merchandise Arrangements
  • Credit Card Payment Processing
  • Call Transfers
  • Customer Inquiry Response
  • PCI (Payment Card Industry)
  • Answering Customer Questions
  • Inquiry Requests
  • Correcting Discrepancies
  • Report Preparation
  • Consulting Supervisors
  • Report Creation
  • Auto Dialers
  • Educational Opportunities
  • Document Conversion
  • Information Inputting
  • Inbound and Outbound Calling
  • Microsoft Exchange
  • Electronic Information Systems
  • Dispatching Workers
  • Patient and Empathetic
  • Answering Emails
  • Directing Calls
  • Mobility Devices
  • Assisting Dispatch

Timeline

Customer Service Representative

Toms Transportation
03.2019 - Current

Manager

Nancy Jos Bakery
04.2016 - 06.2022

Customer Service Representative

Amazon
06.2014 - 09.2016

Customer Service Representative

Direct TV
04.2012 - 01.2016

Associate Of Industrial Engineering - Engineering Technology

Central Carolina Community College

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RaeVen Bennett