RaeVen Bennett
Southport,NC
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Toms Transportation
Southport, NC
03.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Manager
Nancy Jos Bakery
Oak Island , NC
04.2016 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Customer Service Representative
Amazon
Sanford, NC
06.2014 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Service Representative
Direct TV
Sanford, NC
04.2012 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Associate Of Industrial Engineering - Engineering Technology
Central Carolina Community College
Sanford, NC01.2010
Skills
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Interpretation and Translation Services
- Order and Refund Processing
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Upselling Products and Services
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Customer Account Management
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Cash Register Operations
- Customer Service and Assistance
- Teller Transactions
- Merchandise Arrangements
- Credit Card Payment Processing
- Call Transfers
- Customer Inquiry Response
- PCI (Payment Card Industry)
- Answering Customer Questions
- Inquiry Requests
- Correcting Discrepancies
- Report Preparation
- Consulting Supervisors
- Report Creation
- Auto Dialers
- Educational Opportunities
- Document Conversion
- Information Inputting
- Inbound and Outbound Calling
- Microsoft Exchange
- Electronic Information Systems
- Dispatching Workers
- Patient and Empathetic
- Answering Emails
- Directing Calls
- Mobility Devices
- Assisting Dispatch
Timeline
Customer Service Representative
Toms Transportation
03.2019 - Current
Manager
Nancy Jos Bakery
04.2016 - 06.2022
Customer Service Representative
Amazon
06.2014 - 09.2016
Customer Service Representative
Direct TV
04.2012 - 01.2016
Associate Of Industrial Engineering - Engineering Technology
Central Carolina Community College