Raeven Flowers
Fort Worth,TX
Summary
Methodical and well-coordinated administrative professional well-versed in management, project management, customer service, and recruitment strategies. Comfortable multitasking in fast- paced, deadline-driven environments. Proficient in organizing schedules and paperwork.
Overview
10
10
years of professional experience
Work History
Call Center Agent
Allstate
12.2022 - 05.2024
- Provide service of inbound calls for roadside assistance and other service requests such as: a vehicle that won't start; flat tire(s); keys locked inside a car; vehicle out of gas; vehicle in an accident
- Probe to identify the need of the customer based on vehicle situation
- Provide policy coverage details
- Dispatch a service provider to assist the customer
- Provide status updates to customers.
Project Manager (Hybrid Remote)
Qualfon
11.2018 - 11.2022
- Led a cross functional team to complete assigned projects on time and with accuracy and efficiency
- Ensured detailed project plans were created and utilized to manage milestones, resources and dependencies
- Outlined the tasks involved in the project and delegate accordingly
- Conducted risk assessments, report identified risks to management, provide recommendations for mitigation of risk
- Provided frequent and effective communication to the project team
- Addressed all questions, concerns, and/or complaints throughout department projects
- Tracked, monitored, developed, and managed multiple project schedules, milestones and work plans.
Operations Manager
AAA Texas
08.2016 - 11.2018
- Surpassed expectations in regards to meeting facility revenue goals on a consistent basis
- Identified and recommended opportunities to increase productivity
- Prepared all weekly dashboard and month-end Operational performance reports
- Monitored productivity and quality to ensure high customer service satisfaction
- Assisted the Director of Client Operations in the training and evaluation of staff for the district
- Assisted in selecting, interviewing, hiring, training and the terminating of employees.
Customer Success Specialist
Walmart
01.2014 - 08.2016
- Maximized customer experience by creating and providing product/market-specific educational resources
- Improved customer service quality results by conducting surveys and studying, evaluating, and redesigning processes and establishing and communicating service metrics, and monitoring and analyzing results
- Implemented production, productivity, quality, and customer-service standards
- Contributed customer service information and recommendations to strategic plans and reviews.
Education
Associate of Science - Computer Science And Programming
University of California - San Diego
La Jolla, CA09-2017
Skills
- Customer communications
- Appointment Setting
- Training and mentoring
- Call Center Operations
- Payment Processing
- Professional phone voice
- CRM Software
- Data Entry
Timeline
Call Center Agent
Allstate
12.2022 - 05.2024
Project Manager (Hybrid Remote)
Qualfon
11.2018 - 11.2022
Operations Manager
AAA Texas
08.2016 - 11.2018
Customer Success Specialist
Walmart
01.2014 - 08.2016
Associate of Science - Computer Science And Programming
University of California - San Diego
Similar Profiles
DIJON WILEYDIJON WILEY
Account Manager at AllstateAccount Manager at Allstate
Derek HendersonDerek Henderson
Agency Owner at AllstateAgency Owner at Allstate
Seema PathakSeema Pathak
Specialist at AllStateSpecialist at AllState
Jacie ReardenJacie Rearden
Express Claims Specialist at AllstateExpress Claims Specialist at Allstate
Christopher ShoemateChristopher Shoemate
Police Officer at DFW AirportPolice Officer at DFW Airport