Raeven Flowers
Fort Worth
Summary
Methodical and well-coordinated administrative professional well-versed in management, and customer service. Comfortable multitasking in fast- paced, deadline-driven environments. Proficient in organizing schedules and paperwork.
Overview
8
8
years of professional experience
Work History
Call Center Agent
Allstate
12.2022 - 03.2025
- Provided inbound call service for roadside assistance and various service requests, including vehicle malfunctions, flat tires, locked keys in car, empty fuel tank, and accidents.
- Assessing vehicle condition, identified customer requirements
- Delivered comprehensive policy coverage information
- Facilitated dispatch of service providers for customer assistance
- Ensured consistent communication with customers regarding project progress.
Team Lead (Remote)
Qualfon
11.2018 - 11.2022
- Led cross functional team to ensure timely, accurate, and efficient completion of assigned projects
- Conducted risk assessments and communicated identified risks to management while offering recommendations for risk mitigation
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, train new employees and assist with onboarding process.
- Supervise and support daily team activities to ensure productivity and quality standards are me.
Customer Success Specialist
Walmart
12.2016 - 07.2018
- Drove superior customer satisfaction by providing product- and market-specific educational resources
- Established and communicated service metrics to ensure consistent delivery of high-quality service
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained detailed records of customer interactions within CRM system.
Education
Diploma - Sterile Processing Technician
Penn Foster Career School
Scranton, PA05-2025
Skills
- Customer communications
- Appointment Setting
- Training and mentoring
- Call Center Operations
- Payment Processing
- CRM Software
Timeline
Call Center Agent
Allstate
12.2022 - 03.2025
Team Lead (Remote)
Qualfon
11.2018 - 11.2022
Customer Success Specialist
Walmart
12.2016 - 07.2018
Diploma - Sterile Processing Technician
Penn Foster Career School
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