RAEVEN HANKINS
North Las Vegas,NV
Summary
Professional with strong background in healthcare settings, ready to contribute to patient care and support. Proven ability to work effectively within teams, adapt to changing needs, and ensure reliable assistance at all times. Skilled in patient interaction, organizational tasks, and maintaining compassionate and positive environment. Recognized for strong communication skills and commitment to achieving impactful results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
InTouchcx
10.2025 - 02.2026
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and retention.
- Collaborated with team members to streamline processes, improving response times and service efficiency.
- Trained new staff on best practices in customer interactions, fostering a knowledgeable support team.
- Implemented feedback mechanisms to identify areas for improvement, driving quality enhancements in service delivery.
Customer Service Representative
Foundever
01.2024 - 10.2024
- Handled escalated complaints with professionalism, de-escalating conflicts and achieving positive outcomes.
- Documented all customer interactions in CRM software to maintain accurate records.
- Balanced high call volume (40–60 daily) while meeting service-level agreements.
- Collaborated with cross-functional teams (sales, technical support, logistics) to resolve complex customer issues.
- Assisted customers with billing, orders, and account issues, ensuring first-call resolution and minimizing escalations.
- Processed payments and refunds with 100% accuracy, following company policies.
Manager
Shoe Palace
01.2024 - 10.2024
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Assisted with special projects as needed by management or other departments.
- Greeted visitors and answered phones in a professional manner.
- Organized office to keep space welcoming and professional.
- Stocked materials in workroom for easy accessibility.
Fulfillment
Fanatics
02.2023 - 09.2023
- Provided guidance and support to team members in order to meet daily goals.
- Maintained records of inventory levels, stock movements, and customer orders.
- Organized workflow to ensure all orders were processed accurately and on time.
Fulfillment
Target
04.2022 - 03.2023
- Maintained records of inventory levels, stock movements, and customer orders.
- Coordinated with warehouse staff to ensure timely shipment of products.
- Managed relationships with customers and carriers to ensure smooth delivery operations.
Office Assistant
Benedict College
03.2021 - 08.2022
- Greeted and welcoming guests and providing a positive first impression of the company
- Directed guests and answering their questions
- Notified other workers of visitor arrival
- Maintained security and telecommunications systems
- Answer the telephones and relay messages to other workers and guests
- Managed filing system.
Data Analysis
Rue 21
06.2021 - 02.2022
- Programming Languages and proficiency in Python, R, SQL, or other languages used for data manipulation.
- Data Visualization using tools like Tableau, Power BI, Matplotlib, or Seaborn to present insights.
- Statistical Analysis understanding statistical methods, probability, and hypothesis testing.
- Machine Learning (Optional) knowledge of algorithms and models to make predictions (if working with predictive analytics).
Lifeguard
Wet Republic
06.2020 - 02.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Responded quickly to medical emergencies in the pool area.
Education
Bachelor of Science - Biology
Benedict College
Columbia, SCNo Degree - EMT School
EMS Training Center
Las Vegas, NVSkills
- CPR & First AID Certified
- File and Document Management
- Administrative assistance
- Document Management
- Computer Skills
- Data Entry
- Time Management
- Customer Service
- Reception and Office Support
- Office Administration
- Compiling Data
- Administrative Support
- Organization and Multitasking
http://linkedin.com/in/raeven-hankins-924846269
Timeline
Customer Service Representative
InTouchcx
10.2025 - 02.2026
Customer Service Representative
Foundever
01.2024 - 10.2024
Manager
Shoe Palace
01.2024 - 10.2024
Fulfillment
Fanatics
02.2023 - 09.2023
Fulfillment
Target
04.2022 - 03.2023
Data Analysis
Rue 21
06.2021 - 02.2022
Office Assistant
Benedict College
03.2021 - 08.2022
Lifeguard
Wet Republic
06.2020 - 02.2021
Bachelor of Science - Biology
Benedict College
No Degree - EMT School
EMS Training Center