RAE'VEN HENRY
Saint Peters,MO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Remote Technical Support Representative
Technogym
10.2021 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Used ticketing systems to manage and process support actions and requests.
Customer Service Representative
TKC holdings
01.2020 - 04.2021
- Company Overview: TKC Holdings supplies products and services for incarcerated persons in State and County correctional facilities.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- My days consisted of assisting customers with placing orders and depositing funds into commissary accounts of their family/friends who are incarcerated.
- Handled credit card and personal account information, tracking orders, and dispute any or all charges as needed.
- Created accounts for new members depending on the services or goods they requested.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Outbound Representative
LightFire Partners LLC
06.2018 - 04.2019
- Spoke to prospects who are interested in home improvement projects such as roofing, windows, and solar panels.
- Confirmed all personal information before continuing the call and requested reasons of interest for each prospect.
- During calls I'd follow the proper script provided for each campaign and transfer customers to the selected company's scheduling department in order to receive estimates and receive service.
- Maintained a safe working environment by enforcing compliance with safety protocols and regulations within the facility.
Beauty Consultant
Ulta Beauty - Benefit Cosmetics
03.2018 - 06.2018
- I assisted customers with choosing products and making sure they made the correct choice for their skin tone, type of skin (oily/dry) and quality
- Greeted customers leaving and entering the store, handled the cash register, created accounts with ULTA for the customers, and helped with further task such as stocking, cleaning and setting up for store events
Inbound Sales Representative
Mom 365
01.2017 - 11.2017
- Helping customers with orders, solving complaints, data entry, follow up on outbound calls, operating SAP systems, using office tools and Microsoft office.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Developed effective cold-calling strategies that resulted in securing new business leads regularly.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Set up appointments with interested customers according to schedule availability.
Sales Associate and Customer Service
MotoMart
12.2016 - 03.2017
- Greeting customers, operating register, cash handling, cleaning, preparing for other shifts, preparing menu items, making cash drops
Crew Member
Fire House Subs
08.2014 - 10.2015
- Customer service, operating cash register, preparing menu items, cleaning the restaurant, prepping for other shifts, handling sharp objects, inventory, and completing further task when needed
Education
High school diploma -
Saint Charles High
Saint Charles, MO06.2014
Skills
- Customer Support
- Exceptional communication skills
- Excel
- Strong client relations
- Problem solving
- Data Entry
- Remote support
- Technical support
- Ticket management
- Operating systems
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Remote Technical Support Representative
Technogym
10.2021 - Current
Customer Service Representative
TKC holdings
01.2020 - 04.2021
Outbound Representative
LightFire Partners LLC
06.2018 - 04.2019
Beauty Consultant
Ulta Beauty - Benefit Cosmetics
03.2018 - 06.2018
Inbound Sales Representative
Mom 365
01.2017 - 11.2017
Sales Associate and Customer Service
MotoMart
12.2016 - 03.2017
Crew Member
Fire House Subs
08.2014 - 10.2015
High school diploma -
Saint Charles High
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