Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raeven Patterson

Birmingham,AL

Summary

Adept at enhancing team efficiency and customer satisfaction, I leveraged strong communication and problem-solving skills at Encompass Health Rehabilitation Hospital to improve patient care. Skilled in time management and customer service, I consistently exceed performance standards, contributing to a positive and results-driven work environment. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

State of Alabama
01.2024 - 09.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Health Care Aide

Helping Hearts
11.2022 - 12.2023
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.

Certified Nursing Assistant

Encompass Health Rehabilitation Hospital
09.2017 - 10.2022

-Provided nursing support in rehabilitation units, including monitoring and charting vital signs.

-Managed and restocked medical supplies to maintain optimal care.

-Supervised patients with diminished capacity, ensuring safety and comfort.

-Collaborated with interdisciplinary teams to execute treatment plans effectively.

-Assisted patients with daily activities such as meals, hygiene, and dressing.

-Adhered to hospital protocols and safety regulations at all times.

-Documented patient behaviors and reported changes in symptoms promptly

-Performing glucose test and monitoring.

Housekeeping Specialist

The Maids
10.2016 - 09.2017

-Executed surface cleaning, mopping, vacuuming, and dusting in various settings.

-Followed job and safety instructions meticulously, ensuring high-quality service.

-Measured and applied cleaning fluids accurately with attention to safety protocols.

-Delivered superior customer service when interacting with clients in public areas.

-Worked independently without supervision, consistently meeting performance standards.

Shift Leader

Hygia
07.2015 - 10.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Childcare Provider

Edgewood Elementary School
08.2007 - 03.2015

-Provided care for 15-20 students daily, ensuring a safe and nurturing environment.

-Developed and implemented recreational activity schedules tailored to children's needs.

-Delivered exceptional customer service to parents and staff.

-Gained extensive know in early childhood care and education.

Sales Associate

Dollar Tree Stores
09.2014 - 01.2015

-Assisted customers with product inquiries, offering strong product knowledge.

-Managed time efficiently, prioritizing tasks in a fast-paced retail environment.

-Handled transactions with accurate math skills and professional telephone etiquette.

-Fostered positive customer relationships through excellent interpersonal communication.


Education

High School Diploma -

Maranathan Academy
Birmingham, AL
12.2021

Skills

  • Customer Service:
  • Proven ability to deliver exceptional service in various roles

    -Communication:

    Excellent interpersonal and communication skills

    -Time Management:

    Efficient in managing time and prioritizing tasks

    -Problem-Solving:

    Capable of resolving issues effectively under pressure

    -Team Collaboration:

    Experienced in working with teams to achieve goals

Timeline

Administrative Assistant

State of Alabama
01.2024 - 09.2024

Health Care Aide

Helping Hearts
11.2022 - 12.2023

Certified Nursing Assistant

Encompass Health Rehabilitation Hospital
09.2017 - 10.2022

Housekeeping Specialist

The Maids
10.2016 - 09.2017

Shift Leader

Hygia
07.2015 - 10.2016

Sales Associate

Dollar Tree Stores
09.2014 - 01.2015

Childcare Provider

Edgewood Elementary School
08.2007 - 03.2015

High School Diploma -

Maranathan Academy
Raeven Patterson