RAEVN COLLINS
Plano,TX
Summary
Analytical Financial Risk Specialist equipped with in-depth understanding of financial risks associated with range of organizational actions. Focused on helping clients limit or balance risk against reward for optimal decision-making. Easily handles complex data to understand potential impacts, break down risk and develop recommendations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fraud Investigation Analyst
Bank Of America
05.2020 - Current
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Investigated cases of insurance and credit card fraud, which involved upwards of $100,000 per case.
Customer Support Specialist
VDart
04.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Served customer account and technical needs across 80+ daily calls, consistently meeting productivity and quality targets
Customer Service Associate
Envirotech International
09.2017 - 03.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%
- Informed customers about special promotions and provided detailed information for various products.
Education
Associate of Arts - Business Administration
Tarrant County College District
Arlington, TXSkills
- Issue and Complaint Resolution
- Microsoft Office Suite
- Efficient and Detail-Orientated
- Financial Fraud
- Excellent written and oral communication
- Surveillance and Evidence Gathering
- Fraud detection
- Problem-Solving
- Analytical and Critical Thinking
- Background Investigations
Certification
- Certified Customer Service Professional (CCSP)
- Claim Resolution & Recovery (CRR)
- Data Protection Cyber Security
- Financial Crime Compliance Consumer
- Call Monitoring & Recording Disclosures
Timeline
Fraud Investigation Analyst
Bank Of America
05.2020 - Current
Customer Support Specialist
VDart
04.2019 - 03.2020
Customer Service Associate
Envirotech International
09.2017 - 03.2019
Associate of Arts - Business Administration
Tarrant County College District
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