Raevyn Howard
Tuscaloosa,AL
Summary
Experienced with route planning, driver coordination, and communication. Utilizes effective problem-solving techniques to manage and resolve logistical challenges. Strong understanding of regulatory compliance, ensuring operational efficiency and safety.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Truck Dispatcher
High Class Dispatching
02.2023 - Current
- Scheduling drivers to make freight deliveries or collect shipments and packages.
- Communicating with customers about freight details, delivery or pickup times, and special handling requests.
- Planning pre-determined routes and accommodating route changes as needed.
- Preparing dispatch documents, as well as generating freight bills and invoices.
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Keeping track of transportation regulations and laws to ensure that truck drivers comply.
- Reviewing drivers’ logs, including dispatched calls and arrival times.
- Monitoring truck repairs and maintenance schedules.
- Logging customer shipping schedules and complaints.
Receiving Group Leader
Schnelleke Logistics
07.2019 - Current
- Check In merchandise and affix labels
- If there are missing items in a shipment, or if any other issue arises, Receiving Clerks will often need to contact the vendor directly in effort to work things out.
- Receiving Clerks are often responsible for assembling and loading outgoing shipments
- Keeps a detailed record of each shipment received.
- Product scanner Knowledge
- SAP Knowledge
- PHI System
- Creating ASNs
- Re booking warehouse Inventory
- Creating Labels for product
- Creating discrepancy reports
- Verifies Bill of Lading (BOL) accuracy.
- Verifies Bill of Lading (BOL) against outside vendor billing (Invoicing).
- Trailer location moves
- Actively communicate any circumstances that may impact receiving, loading, transportation, or product shipment.
- Perform general housekeeping functions within the warehouse, offices and grounds.
- Must follow all safety guidelines as required by management.
Sales Associate
Its Fashion
12.2018 - 07.2019
- Provided excellent customer service while on the selling floor, fitting room and front end.
- Stocked and replenished merchandise when necessary.
- Received and processed cash check and credit payments.
- Recommended, selected and helped locate merchandise based on customers' needs and desires.
Customer Service Representative
Lowe's Home Improvement
08.2016 - 07.2018
- Responding to customers calls
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Solicited sales of new or additional services or products.
Cashier
Publix Supermarket
12.2012 - 09.2016
- Assisted customers by providing information and resolving complaints
- Assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting
- Created a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly shopping experience
- Issued receipts, refunds, credits, or change due to customers
- Maintained an awareness of all promotions and advertisements
- Maintained communication throughout the ordering or check out process
- Processed merchandise returns or exchanges
- Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and media.
Education
Management (Associate of Science) -
Ultimate Medical Academy
Tampa, FL01-2024
Skills
- Effective communication
- Structured practice
- Basic knowledge of ICD/CPT coding standards
- Payroll administration
- Data visualization
- Logistics management experience
- UB04 billing expertise
- Proficient in PHI systems
- Generating discrepancy reports
- Knowledge of product scanning systems
- HIPAA regulations knowledge
- Verifies Bill of Lading (BOL)
- Electronic medical records management
- Microsoft office (word excel)
- Insurance Verification
- HIPAA Compliance
- Healthcare practice management software
- Experience with SAP systems
- Organizational Improvements
- Clinical office procedures
- Efficient appointment management
- Processing Co-Payments
- Healthcare Claim Cycle
- Decision-making skills
- Quality control
- Shipping & receiving
- Detail-oriented approach
Certification
Driver's License
Timeline
Certified Truck Dispatcher
High Class Dispatching
02.2023 - Current
Receiving Group Leader
Schnelleke Logistics
07.2019 - Current
Sales Associate
Its Fashion
12.2018 - 07.2019
Customer Service Representative
Lowe's Home Improvement
08.2016 - 07.2018
Cashier
Publix Supermarket
12.2012 - 09.2016
Management (Associate of Science) -
Ultimate Medical Academy