Raevyn Walker
Jacksonville,AR
Summary
Raevyn is a versatile teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature. Also seasoned in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems. In addition, Raevyn also has experience in accounting in which is prepares and scans financial statements and reports onto a database. She is a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Accountant Intern
Telcoe Federal Credit Union
Littlerock, AR
12.2024 - Current
- Assisted with the preparation of financial statements, reports, and budgets.
- Scanned financial statements, reports, and budgets into a database.
Bank Teller
Telcoe Federal Credit Union
Littlerock, AR
04.2024 - Current
- Cashed customer checks, verified identification,and checked account balances in accordance with bank policy.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints, and processing transactions in a timely manner.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Prepared official checks for customer and internal bank needs.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided assistance to other tellers during peak business hours as needed.
- Verified customer signatures on documents and ensured theaccuracy of all paperwork before submitting for approval.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Maintained confidentiality of bank records, transactions, and customer information.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts, and open new accounts.
- Assisted customers with basic technical issues related to digital banking platforms.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Opened new checking, savings, and lines of credit for customer accounts.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Delivered exceptional service to customers in person or over the telephone.
- Identified transaction errors when debits and credits did not balance.
- Directed specific questions to appropriate branch personnel.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits, and pricing.
- Performed special services for customers, ordering bank cards and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Barista
Starbucks
North Little Rock, AR
09.2023 - 07.2024
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Stocked customer service stations with paper products or beverage preparation items.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Collected payments and provided accurate change.
- Created promotional displays for advertising special events or promotions at the cafe.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Managed cash register and processed transactions with accuracy and integrity.
- Utilized POS system to receive and process customer payments.
Concessions Cashier
Jacksonville Parks And Recreation
Jacksonville, AR
06.2023 - 09.2023
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Operated cash register to record sales transactions, accepted payment, and gave correct change.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Operated cash registers, counted money and logged daily sales and expenditures.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Directed patrons to restrooms and other amenities within facility.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Performed opening and closing duties as assigned by management.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Processed credit card payments accurately using point-of-sale system.
- Worked with teammates and openly invited coaching from management team.
- Processed refunds or exchanges according to company policies.
- Processed payments on cash register and counted back bills and change to patrons.
Education
Bachelor of Arts - Accounting And Finance
UALR
Little Rock, AR12-2027
Skills
- Cash flow management
- Expense tracking
- Strong communication skills
- Financial software
- Cash counting
- Customer relationship management
- Team collaboration
- Numerical accuracy
- Transaction processing
- Data inputting
- Professionalism and courtesy
- Financial literacy
- Teller support
- Phone etiquette
- Time management
- Money handling
- Attention to detail
- Money management
Timeline
Accountant Intern
Telcoe Federal Credit Union
12.2024 - Current
Bank Teller
Telcoe Federal Credit Union
04.2024 - Current
Barista
Starbucks
09.2023 - 07.2024
Concessions Cashier
Jacksonville Parks And Recreation
06.2023 - 09.2023
Bachelor of Arts - Accounting And Finance
UALR
Similar Profiles
Jason McPheeJason McPhee
Assistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit UnionAssistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit Union
Alexandria SanchezAlexandria Sanchez
Loan Funder/Loan Processor at Credit Human Federal Credit UnionLoan Funder/Loan Processor at Credit Human Federal Credit Union
Tonia MozingoTonia Mozingo
Regional Title Specialist- Lead at Credit Human Federal Credit UnionRegional Title Specialist- Lead at Credit Human Federal Credit Union
Kylon BoydKylon Boyd
Server at Agasi 7Server at Agasi 7
Teakesha GloverTeakesha Glover
Process Guide at AmazonProcess Guide at Amazon